New Tablet not responding to Power UP

[ChrisKC]

I have bought a (second) tablet for my wife. Second because I have already bought one 98% the same and everything on mine works very well and predictable having used it now for three weeks.

The tablet for my wife arrived this morning 26 October. We have tried to get it going by pressing the power on button but no response, We have of course tried to charge up the battery by trying the charger that came with it and my charger that is the same and I know works properly, allowing plenty of time, nearly two hours . We have also tried connecting to my PC via Blue tooth and USB cable but no luck at all. It seems that the Power button is not working. Having said that, sometimes when pressing it, there is brief screen light which lasts a split second and then nothing more.

 

Rather than sending it back which is a pain, I would like to ask anyone with knowledge of these matters to help me. I can think of only one thing to do and that is to poke something into the very tiny hole by the Power button which I understand re-sets all the defaults. Before I do that though I wish to be sure I will not damage it. The Instruction booklet offers no assistance except if it doesn't work, charge for at least 15 minutes. When I received mine it was already 80% charged up.

 

I am attaching some pictures, one with a side view showing the power button below which is next to the volume control and to the left is the very small pin hole I have mentioned. The screen has still got the protective stuff on but we took it off as well when charging and pressing power button - no difference to outcome

 

Thank you very much

 

 

Edited October 26, 2020 by metisdead
One image removed as it contained personal details.

[RichCor]

Can you post the Make/Model?

 

On many of these devices you can access internal setup by simultaneously pressing and holding on several keys, like the power + volume_down to see if it responds.

 

With it not wanting to power up it sounds like either something got damaged during shipping -or- the li-ion battery voltage dropped below its safe recharging level. You can try sticking it on a charger for 24hours, may trickle charge back above safe level and allow it to charge normally).

 

If there's a physical RESET button behind an access hole then there shouldn't be anything preventing you from using it. Press a needle or strong thin pin in and hold for a count of ten.

[ChrisKC]

Thank you very much. I will try what you suggested, I have been watching some YouTubers about the pressing multiple buttons simultaneously and two said press the power button and the volume UP. I havent tried anything yet. I will let you what, if anything, will work. It is a no brand tablet but operating on android

[phetphet]

You don't say where you are situated, or which make or model it is, but it looks a bit like an iPad. If you are in BKK, there are two official Apple stores. One in IconSiam Mall, and one outside Central World near the Skywalk. If they are Apple products you could book an appointment and take them in under warantee. You normally get 14 days no quibble to return or change.

[ChrisKC]

Actually, the tablet is a cheapo with no special brand. I am happy with the one I bought for myself, although I must say I am one for trying to buy regular brands that have some sort of local back up.

 

I am in Lampang  where had you noticed, and pointed out by others, where I live and all details were showing in the background of one of my attached photos (now removed by request)

 

I have tried various ways to get the thing to boot up including taking it to my local shop today, specialising in Apple as it happens ( I do have an ailing iPad) and they told me there is an inherent problem with the screen and their advice is to send it back which is my current decision

 

Thank you for your input.