Thai Lion Air allows passengers to reschedule domestic flights

Thai Lion Air allows passengers to reschedule domestic flights

By THE NATION

Thai Lion Air is granting a “credit shell” to passengers who wish to reschedule their domestic flights during this New Year festival as per the government’s policy to reduce travel to curb the spread of Covid-19.

“Customers who reserved domestic tickets before December 29 for flights departing from December 19 to January 15 will be entitled to a credit shell that allows them to reschedule their flights at the airline’s ticket booths,” the company announced.

“Flight rescheduling is allowed just once, by March 31, with no differential charge or rescheduling fee, except for departing dates February 26-28, which will incur a differential charge,” it said.

Other criteria include: flight rescheduling must be finalised at least four hours before departure time; no route change is allowed; the credit shell cannot be redeemed as a cash refund except in case the flight is cancelled by the airline.

On Wednesday, a Civil Aviation Authority of Thailand (CAAT) news source reported that CAAT had discussions with Nok Air, Thai Smile, Thai Lion Air, Thai AirAsia, Bangkok Airways and VietJet Air, urging them to facilitate passengers who need to reschedule or change their flights by offering a credit shell or a similar services. Each airline reportedly promised to announce measures later.

Source: https://www.nationthailand.com/news/30400519