Cannot download the Line app.

[up2you2]

Trying to download the Line app onto my Asus Zenphone 5.
It is not appearing on Google Playstore.
I have updated the System update.

Any help here would be much appreciated.
 

[MJCM]

What happens if you click on this link on your phone?

 

https://play.google.com/store/apps/details?id=jp.naver.line.android&hl=en&gl=US

[up2you2]

29 minutes ago, MJCM said:

What happens if you click on this link on your phone?

 

https://play.google.com/store/apps/details?id=jp.naver.line.android&hl=en&gl=US

Comes up with https://play.google.com/

Then Complete Action with Browser or Plat Store

brings up Search for apps & games

Enter Line

Nothing comes up of that description

[Etaoin Shrdlu]

Check in the Play Store settings to see which country it is set for. Perhaps LINE is not available from the country to which your Play Store is set.

 

Open Play Store, tap your initial in the upper right corner of your phone, then choose Settings > General > Account and Device Preferences. Halfway down that screen you'll see which country your Play Store is set to. If not already, set to "Thailand" and see if you can find LINE.

[HappyExpat57]

I usually use my desktop to go to an app, it sees my phone then installs it.

[Farmerslife]

Have you tried accessing it through the LINE website? 

https://line.me/en/

 The link on the website takes you into the relevant google playstore page. 

[Crossy]

If all else fails try this, this is my copy of the .apk (not tried linksharing before please let me know if it works).

 

https://linksharing.samsungcloud.com/vGBrr1yKdBb0
Valid until 05-10-2021 

 

[up2you2]

15 minutes ago, Farmerslife said:

Have you tried accessing it through the LINE website? 

https://line.me/en/

 The link on the website takes you into the relevant google playstore page. 

I did this, nothing came up.

[up2you2]

23 minutes ago, HappyExpat57 said:

I usually use my desktop to go to an app, it sees my phone then installs it.

Already installed, no longer works.

 

[up2you2]

35 minutes ago, Etaoin Shrdlu said:

Check in the Play Store settings to see which country it is set for. Perhaps LINE is not available from the country to which your Play Store is set.

 

Open Play Store, tap your initial in the upper right corner of your phone, then choose Settings > General > Account and Device Preferences. Halfway down that screen you'll see which country your Play Store is set to. If not already, set to "Thailand" and see if you can find LINE.

Can't find the country option, but I'm pretty sure it is set to Thailand.

[up2you2]

9 minutes ago, Crossy said:

If all else fails try this, this is my copy of the .apk (not tried linksharing before please let me know if it works).

 

https://linksharing.samsungcloud.com/vGBrr1yKdBb0
Valid until 05-10-2021 

 

Server or proxy hostname lookup failed.

[clearance]

Do you have old ZenFone5 with Android 4.4.2? You need to update it at least to Android 5.x to use new version of Line

https://help.line.me/line/?contentId=10002433

 

[up2you2]

12 minutes ago, Crossy said:

If all else fails try this, this is my copy of the .apk (not tried linksharing before please let me know if it works).

 

https://linksharing.samsungcloud.com/vGBrr1yKdBb0
Valid until 05-10-2021 

 

Could not connect to server.

[MJCM]

1 minute ago, up2you2 said:

Could not connect to server.

Something wrong there, because this is what I see

 

[Crossy]

3 minutes ago, up2you2 said:

Could not connect to server.

 

I've sent it on a PM, not sure if it will work as it's 77MB

[KhunBENQ]

25 minutes ago, MJCM said:

Something wrong there, because this is what I see

Same to me.

To me it really sounds the OP has more problems with his smartphone than only LINE?

[clearance]

8 minutes ago, KhunBENQ said:

To me it really sounds the OP has more problems with his smartphone than only LINE?

Old Android (2.3 - 4.4.4) can have problems with modern https sites, TLS 1.2 is not fully supported + old root certificates 

[RafPinto]

Up to you.

[KhunBENQ]

49 minutes ago, clearance said:

Old Android (2.3 - 4.4.4) can have problems with modern https sites, TLS 1.2 is not fully supported + old root certificates 

I remember misc "no longer supported" announcements for very old (in terms of smartphones) versions.

But only the topic starter can shed light on that.

[up2you2]

Model number: Asus_T00J

Android version 4.4.2

My phone is old.

[topt]

12 minutes ago, up2you2 said:

Model number: Asus_T00J

Android version 4.4.2

My phone is old.

From Line Help page 

https://help.line.me/line/?contentId=10002433

 

Note:

- You cannot use LINE with Android OS 4.4.4 or earlier.

- Even if you're using Android OS 7.0 or later, you may not be able to install LINE from the app store offered by your device manufacturer or mobile service provider in some cases.

[up2you2]

11 minutes ago, topt said:

From Line Help page 

https://help.line.me/line/?contentId=10002433

 

Note:

- You cannot use LINE with Android OS 4.4.4 or earlier.

- Even if you're using Android OS 7.0 or later, you may not be able to install LINE from the app store offered by your device manufacturer or mobile service provider in some cases.

Thank you for clearing all of this up - much appreciated.