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Digital SIM (eSIM) disabled when switching from Bell to Virgin SIM


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Virgin rep said all I need is a QR code to scan from AIS.

As I am abroad for 1 month, I can not go to their shop.

Is there a way to reactivate my eSIM online ?

I can not get OTP any more from them.

Their toll free number is useless from here and I can not find an email or a chat Line to deal with.

Thanks for your help

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