General Protocol For Consumer Disputes (true)

[Temp]

Hello

I have one problem I would like to take care of in Thailand before I leave for some months. Had it not been for the fact that the Internet subscription is in my girlfriends name and that she have house and land from before, also in her name, it would not be such a big deal I think. I just do not want a small claim from True to escalate into something big involving her land while we stay in Europe.

The case: After getting Internet from True there were a lot of problems with having normal Internet functionality. As I am an advanced users and need normal Internet functionality, not just www, I was on True from day one to fix it. One can not say the Internet in Thailand is working good, but at least the major issues I had problems with was resolved after about two months around beginning of May when True say they switched backbone provider for TIG. They have answered a lot of e-mails during our troubleshooting of the problems I was having. They can not in any way seem to respond by e-mail to the e-mail I sent them demanding a price reduction for the period I could not use Internet normally. We have now come to a stance. I say I do not pay before they answer the e-mail. It has been now been two months since I first said that and they still have not answered. They are of course up to their usual tricks and call to "fix the problem", ask what the problem was and inform they have no guarantee for speed, say they will answer the e-mail, offer to send someone to look at the problem, e.t.c. I guess most people that have had a problem with Too know the drill. Now I think enough is enough and tomorrow I will go to their office and cancel my subscription. I will give them a letter regarding the reason for my cancellation. I will also pay the amount that I find reasonable. 50% for the time I used most of my time to try and figure out what the hel_l was wrong with my connection, and 100% for the "normal" period with only the same problems that everyone have with Internet in Thailand; corrupted packets, packet loss, low bandwidth and DNS issues. I will not pay the fee for violating the 1-year clause of the contract as it is my opinion that I have done what I can to come to terms with True but do not have time to play their games anymore. I will demand a receipt for the letter and the money.

What is the normal procedure for disputed claims in Thailand? What can I expect after that if they are really sore about me cancelling my Internet with them and they want the rest of the money? What can I do to make sure they do not get money I mean they are not entitled to. I really think there is a department dealing with consumer issues and think I have the link somewhere. Would a complaint there be the correct response to True? Hope someone have some knowledge or experiences to share.

Temp