lelapin Posted April 6, 2023 Share Posted April 6, 2023 (edited) I have just replaced the colour ink cartridge on my HP printer and it has now shown as full and ready. When I then try to print or take a copy it only prints the black part of the image It is the same if I try to take a colour copy. Any ideas what I can try to sort out problem? Edited April 6, 2023 by lelapin Link to comment Share on other sites More sharing options...
KannikaP Posted April 6, 2023 Share Posted April 6, 2023 Make sure it is seated properly. I know the machine recognises it though. Try it. If not, Google it or ask Mr Packhard. Link to comment Share on other sites More sharing options...
transam Posted April 6, 2023 Share Posted April 6, 2023 Did you do the alignment and test page...? 1 Link to comment Share on other sites More sharing options...
couchpotato Posted April 6, 2023 Share Posted April 6, 2023 5 minutes ago, transam said: Did you do the alignment and test page...? As above...once the cartridge is installed correctly (clicked in), then a test page should be generated automatically. Once this is printed then do the alignment as outlined on the test page. If you still have problems after this then try reinstalling, turning power off/on. After that use their troubleshooting guide..good luck 1 Link to comment Share on other sites More sharing options...
lelapin Posted April 6, 2023 Author Share Posted April 6, 2023 25 minutes ago, transam said: Did you do the alignment and test page...? Only the black portion of test page printed out Link to comment Share on other sites More sharing options...
dingdongrb Posted April 6, 2023 Share Posted April 6, 2023 Best to do what I did with my HP printer years ago: Trash the printer and vow to never buy another HP product again. My broken HP products over the years: - Printer - Camera = Laptop Link to comment Share on other sites More sharing options...
transam Posted April 6, 2023 Share Posted April 6, 2023 1 minute ago, lelapin said: Only the black portion of test page printed out Download HP Smart or HP Printer Doctor.... Link to comment Share on other sites More sharing options...
transam Posted April 6, 2023 Share Posted April 6, 2023 2 minutes ago, dingdongrb said: Best to do what I did with my HP printer years ago: Trash the printer and vow to never buy another HP product again. My broken HP products over the years: - Printer - Camera = Laptop My HP printer/scanner is great, but you have to learn about fixes. I refil the cartridges because they are expensive, it was a bit of a learning curve to get the thing to work after refilling, as the printer knows I've been naughty. Lots of info on Google.... Link to comment Share on other sites More sharing options...
dingdongrb Posted April 6, 2023 Share Posted April 6, 2023 35 minutes ago, transam said: My HP printer/scanner is great, but you have to learn about fixes. I refil the cartridges because they are expensive, it was a bit of a learning curve to get the thing to work after refilling, as the printer knows I've been naughty. Lots of info on Google.... My printer worked just fine. The issue was that I bought the printer in China and brought it to Thailand. Thailand sold the same printer as well as cartridges. However the cartridges bought here in Thailand would not work in the printer from China. I did some research and found out that HP incorporated some regional settings into the design. Imagine buying a car in one providence but buying gas in other providences wouldn't allow it to run. Trashed the HP printer, bought a Canon laser jet and have been using it since with no issues. I'm not the one to fiddle with refilling messy ink cartridges. Link to comment Share on other sites More sharing options...
McTavish Posted April 6, 2023 Share Posted April 6, 2023 HP, been there done that with a lappie and printer, never again. A Brother wifi laser printer works for me as I only ever need documents/copies. 1 Link to comment Share on other sites More sharing options...
tomazbodner Posted April 6, 2023 Share Posted April 6, 2023 5 hours ago, dingdongrb said: My printer worked just fine. The issue was that I bought the printer in China and brought it to Thailand. Thailand sold the same printer as well as cartridges. However the cartridges bought here in Thailand would not work in the printer from China. I did some research and found out that HP incorporated some regional settings into the design. Imagine buying a car in one providence but buying gas in other providences wouldn't allow it to run. Trashed the HP printer, bought a Canon laser jet and have been using it since with no issues. I'm not the one to fiddle with refilling messy ink cartridges. Now take that Canon to China and let me know how that goes... 1 2 Link to comment Share on other sites More sharing options...
dingdongrb Posted April 6, 2023 Share Posted April 6, 2023 46 minutes ago, tomazbodner said: Now take that Canon to China and let me know how that goes... No 1 Link to comment Share on other sites More sharing options...
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