Neeranam Posted April 24, 2023 Share Posted April 24, 2023 Does anyone know how to contact the UK pension people? I tried and got a number but it doesn't work. I used to get a letter, saying how much I had to pay, to my Thai address but haven't had one for a few years. Any contact number would be great. All I have is 0044 191 218 3600 Whenever I press the required button, it just cuts off. This is on my UK phone, and also from my Thai phone. Link to comment Share on other sites More sharing options...
metisdead Posted April 24, 2023 Share Posted April 24, 2023 Moved to the UK & Europe Topics and Events forum. 1 Link to comment Share on other sites More sharing options...
Upnotover Posted April 24, 2023 Share Posted April 24, 2023 Just tried that number and selected "English" and went into a queue. No other options were given so seemed to work fine up to that point. Link to comment Share on other sites More sharing options...
nigelforbes Posted April 24, 2023 Share Posted April 24, 2023 Telephone: +44 (0) 191 218 7777 https://www.gov.uk/international-pension-centre 2 Link to comment Share on other sites More sharing options...
Neeranam Posted April 24, 2023 Author Share Posted April 24, 2023 7 minutes ago, nigelforbes said: Telephone: +44 (0) 191 218 7777 https://www.gov.uk/international-pension-centre They gave me the above number as I am below pension age. They couldn't transfer. 1 1 Link to comment Share on other sites More sharing options...
Neeranam Posted April 24, 2023 Author Share Posted April 24, 2023 13 minutes ago, Upnotover said: Just tried that number and selected "English" and went into a queue. No other options were given so seemed to work fine up to that point. Strange, maybe as I am calling from the UK 1 Link to comment Share on other sites More sharing options...
Neeranam Posted April 24, 2023 Author Share Posted April 24, 2023 (edited) 17 minutes ago, Upnotover said: Just tried that number and selected "English" and went into a queue. No other options were given so seemed to work fine up to that point. They ask me to press a number, and when using skype, it just goes dead. When using home(UK) phone, it goes quiet, after pressing number. Oh, in now, please hold, will let you know in 40 minutes! Edited April 24, 2023 by Neeranam Link to comment Share on other sites More sharing options...
Upnotover Posted April 24, 2023 Share Posted April 24, 2023 1 minute ago, Neeranam said: They ask me to press a number, and when using skype, it just goes dead. When sing home(UK) phone, it goes quiet, after pressing number Goes quiet for a few seconds after pressing 1 for English, then into the queue and various recorded messages (I am also calling from the UK on a mobile). Link to comment Share on other sites More sharing options...
chickenslegs Posted April 24, 2023 Share Posted April 24, 2023 If you are under pension age I believe you need to contact "Future Pensions" Phone numbers in the link https://www.gov.uk/future-pension-centre 1 Link to comment Share on other sites More sharing options...
chickenslegs Posted April 24, 2023 Share Posted April 24, 2023 32 minutes ago, Neeranam said: All I have is 0044 191 218 3600 That's the number for calling from outside the UK. Link to comment Share on other sites More sharing options...
Upnotover Posted April 24, 2023 Share Posted April 24, 2023 (edited) 3 minutes ago, chickenslegs said: That's the number for calling from outside the UK. Work inside just fine (without 0044 of course). edit: just tried with and still works just as well. Edited April 24, 2023 by Upnotover tel 1 1 Link to comment Share on other sites More sharing options...
KannikaP Posted April 24, 2023 Share Posted April 24, 2023 8 minutes ago, chickenslegs said: If you are under pension age I believe you need to contact "Future Pensions" Phone numbers in the link https://www.gov.uk/future-pension-centre But beware, there is still a delay because of COVID! 1 Link to comment Share on other sites More sharing options...
3NUMBAS Posted April 24, 2023 Share Posted April 24, 2023 theres nobody in the office these days as there all of sick with some ailment swinging the lead 1 Link to comment Share on other sites More sharing options...
Neeranam Posted April 24, 2023 Author Share Posted April 24, 2023 43 minutes ago, Neeranam said: They ask me to press a number, and when using skype, it just goes dead. When using home(UK) phone, it goes quiet, after pressing number. Oh, in now, please hold, will let you know in 40 minutes! Got through but I have to speak with someone else, they can't transfer anymore. Same number but press 4 then 1. Tried 4 times but get the engaged tone , unreal. I can't pay as haven't had a letter for years. May just pay the same account what I think it is and hope for the best. 1 Link to comment Share on other sites More sharing options...
Neeranam Posted April 24, 2023 Author Share Posted April 24, 2023 or write a letter! Link to comment Share on other sites More sharing options...
OJAS Posted April 26, 2023 Share Posted April 26, 2023 On 4/24/2023 at 5:56 PM, Neeranam said: or write a letter! ..which they will studiously ignore if my unsuccessful attempt to use the snail mail method for seeking a temporary uplift in my frozen pension during a trip to the UK last year is anything to go by. 1 Link to comment Share on other sites More sharing options...
Neeranam Posted April 26, 2023 Author Share Posted April 26, 2023 After 3 days I got through but seems I have to call HMRC, not pensions lol Link to comment Share on other sites More sharing options...
lamyai3 Posted April 26, 2023 Share Posted April 26, 2023 4 hours ago, Neeranam said: After 3 days I got through but seems I have to call HMRC, not pensions lol FPC if you need to know how much you can pay. HMRC to deal with the payment, they'll give you an 18 digit reference number. It's much easier if you can get registered on the Government Gateway system as a lot of the information you need is shown on there. 1 Link to comment Share on other sites More sharing options...
Neeranam Posted April 27, 2023 Author Share Posted April 27, 2023 23 hours ago, lamyai3 said: FPC if you need to know how much you can pay. HMRC to deal with the payment, they'll give you an 18 digit reference number. It's much easier if you can get registered on the Government Gateway system as a lot of the information you need is shown on there. Thanks, sorted now, given new address, my mum's in Scotland. Can pay back last two missing years, got the ref number. Link to comment Share on other sites More sharing options...
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