The Red Line suburban train service conducted its second annual satisfaction survey this year to gauge the needs of its passengers. The results were used to improve the quality of their service. The National Institute of Development Administration (NIDA), an expert in survey and research, designed and conducted the survey across all 13 stations.

 

Suthep Panpeng, the managing director of SRT Electrified Train (SRTET), also known as the Red Line, outlines the mostly-positive results of the survey. Out of a maximum score of five, passengers rated the Red Line service at 4.50 and safety at 4.47.

 

Respondents rated reliability in terms of punctuality, frequency, and quality of train operations at 4.28. Public relations and information provision scored 4.44 out of five, while quality and convenience at stations and on trains scored 4.47. Those surveyed also scored ticket, fare and marketing promotions at 4.28.

 

The results showed that passengers have a high level of confidence in the various aspects of the Red Line suburban train service.

 

By Neill Fronde

Caption: The Red Line earned high scores for satisfaction and is increasing its service. (via KhaoSod)

 

Full Story: https://thethaiger.com/hot-news/transport/red-line-suburban-train-service-earns-high-satisfaction-scores-in-2023-adjusts-operating-hours-for-increased-ridership

 

-- Thaiger 2023-08-22

 

- Cigna offers a range of visa-compliant plans that meet the minimum requirement of medical treatment, including COVID-19, up to THB 3m. For more information on all expat health insurance plans click here.

 

Get our Daily Newsletter - Click HERE to subscribe

isn't it concerning that safety didn't get 5.0/5.0?  What issues with safety did those riders see/experience that led them to score less than 5.0?