Delayed at Customs.

[NoshowJones]

I bought an item from Amazon and used my UK debit card. I tracked my item and have had a notice for the last two weeks saying it is delayed at customs. I have heard nothing more. It is in the warehouse at Samat Prakarn. I am asked by Amazon if I want to buy it again. It is a computer watch and only cost £25.

Are Amazon going to refund it or not? Has it been confiscated? 

[NoshowJones]

Could a mod please move this if I am on the wrong forum. Thanks.

[TravelerEastWest]

Ask customs if they need more information.

 

Why would Amazon give you a refund while it is going through customs - unless it has been lost?

 

Do you have a tracking number?

 

How was it sent?

 

Delays often happen...

[NoshowJones]

On 11/1/2024 at 2:51 PM, TravelerEastWest said:

Ask customs if they need more information.

 

Why would Amazon give you a refund while it is going through customs - unless it has been lost?

 

Do you have a tracking number?

 

How was it sent?

 

Delays often happen...

I had the exact same problem my tracking no told me my item is being held at customs, this was about 7 weeks ago, at Samut Prakarn. Amazon is not interested. so it seems that's me lost my item. Beware you don't get caught in the same trap.

[jas007]

The seems weird.  I'm not from the UK, but from the USA.  Usually, when stuff is shipped from Amazon, Amazon takes care of the customs problem.  One time, I didn't ever receive an item, bit it wasn't because of customs.  And Amazon refunded my money.