SCB Phone Account name matching

[turgid]

Got following notification from SCB 12th Feb 2025.

 

"To enhance mobile banking security in line with government policy.

The mobile phone number linked to your bank account is registered under a name that does not match your SCB Easy App. 

Please visit your mobile network service center by April 30, 2025 to update your information. Failure to do so will result the inablity to use the SCB EASY App".

 

Checked both statements - they do match

Visited AIS who very kindly agreed to print out the current details if I deposited money - they do match

Visited SCB  who checked and said they do appear to match and told me not to worry about it.

I asked for confirmation on don't worry about it - bemused they put me onto the call centre who said dont worry about it.

 

I said will you be confirming that in writing because you have explicitly and clearly told me in writing  that based on current stored data you will debank me in May?

Perhaps if you dont want to contact everyone personally, reissue the message saying "please check your details " instead of "your details dont match, we're going to debank you"

 

They said lot's of foreigners have asked a very similar question - No we wont and (inferred) we think it's kind of funny that you ask.

 

I'm 99% sure this a  lost in transalation issue but as always in Thailand there is that tiny nagging doubt that they've told me something and when I get cut off they'll tell me they told me  and it's all my fault.

[bamnutsak]

2 hours ago, turgid said:

Got following notification from SCB 12th Feb 2025.

 

How was this communicated? email? SMS? Message within SCBEasy app?