What's going on with True?

[petedk]

I have just received a message that True internet broadband (and therefore TV as well) is down and won't be up until 3 am tomorrow.

 

This is the fourth time in as many weeks that True have been down for most of the day, but strangely enough I haven't seen any comments on here or social media about this. They offer 10 GB free 5G, but I am using AIS on my mobile, so that doesn't help me much.

I have tried calling their customer service, but the recording jumps straight into mobile banking and I can't do anything.

[HampiK]

One of the biggest problem I encounter with True is, that after a power failure, the service is gone for 4-12 hours.
Sometimes it's a planned power cut, or sometimes an animal or a car who run into a transformer. Anyway you can't use their Internet for hours.

About their 10GB code, it's only valid for 1 mobile. If there are 2 person or more, then you have to decide who use the code.

 

Yes, I'm also don't like that the service always down for that long after a power cut. But I don't know if with AIS it's that much better?
In my case my router swich automatic to my SIM Router, who takes over, in case of problems with True. And when True is back online, Main router switch back to the True Router.... thanks to failover....

[petedk]

18 hours ago, HampiK said:

One of the biggest problem I encounter with True is, that after a power failure, the service is gone for 4-12 hours.
Sometimes it's a planned power cut, or sometimes an animal or a car who run into a transformer. Anyway you can't use their Internet for hours.

About their 10GB code, it's only valid for 1 mobile. If there are 2 person or more, then you have to decide who use the code.

 

Yes, I'm also don't like that the service always down for that long after a power cut. But I don't know if with AIS it's that much better?
In my case my router swich automatic to my SIM Router, who takes over, in case of problems with True. And when True is back online, Main router switch back to the True Router.... thanks to failover....

 

Yes, I realise the 10GB is for 1 mobile. I can't use it anyway as I am on AIS Mobile.

 

That's a good idea with the SIM router, but how long are the packages valid? I have previously used DTAC and True on prepaid SIMS, but I have lost money every time as I hardly used them. In fact the numbers were closed down after a few months.

[HampiK]

15 hours ago, petedk said:

 

Yes, I realise the 10GB is for 1 mobile. I can't use it anyway as I am on AIS Mobile.

 

That's a good idea with the SIM router, but how long are the packages valid? I have previously used DTAC and True on prepaid SIMS, but I have lost money every time as I hardly used them. In fact the numbers were closed down after a few months.

There are different ways to archive this.

I my self always buy a 1 year SIM from AIS, DTAC or True (DTAC, Ttrue are now merged, but still use a seperate net, this maybe changed in the future. Now, you also can add a DTAC number in the True Service app). 

- 1 Year Sim, afterwards, refill with enough money for another 1 year plan (min 12 refills) or buy another new 1 year SIM.
- buy a plan only when needed, but then you have to take care, that you always have enough validity.

 

As you told your card run out fast, then I would say you should buy DTAC or True, as there you can extend your validity of the SIM for 30 days for 2 Baht. Normaly you refill for extending, but if you not use the card that much, then you will have after some time much to much money on it... so better then to pay for example 12 Baht for 6 month extension (*113*180*9# DTAC)

 

I use the 1 year plan, because I also use this router, when I go on short trips arround Thailand. Then I plug in my router and have my internet to use with tablets instead to use mobile sharing. Mostly the Router has a slightly better signal than the mobile.