Picture courtesy of pikisuperstar | via The Thaiger

 

The Thai General Insurance Association (TGIA) has implemented a new unified standard for auto repair timelines to enhance consumer protection and industry transparency. A memorandum of understanding (MoU) was agreed upon with 32 non-life insurers, fostering uniformity in assessing compensation for loss of vehicle use.

 

Somporn Suebthawilkul, president of TGIA, highlighted that the Motor Insurance Committee formed the framework to create an industry-wide benchmark for evaluating loss-of-use claims. The aim is to ensure fairness for policyholders by accurately mirroring real repair processes.

 

The new framework includes three key elements: assessing repair duration based on the complexity of repair work and the number of parts involved and using actual repair days from auto shops nationwide. This comprehensive approach is designed to reduce disputes and enhance customer satisfaction by aligning with real repair conditions.

 

The TGIA collaborated extensively with member companies, gathering input and operational data from garages across Thailand. This consultative process ensures the framework addresses common disagreements between insurers and policyholders and reflects industry realities.

 

The MoU signifies a collective commitment to improve service standards and enhance claims governance within the non-life insurance sector. By standardising repair timelines, the initiative aims to streamline claim settlements and build trust among motorists.

 

With the participation of 32 motor insurers, the TGIA sees the collaboration as a significant stride towards sustainable industry growth and heightened consumer confidence in Thailand’s auto insurance landscape, reported the Bangkok Post.

 

Key Takeaways:

 

• TGIA introduces a unified repair timeline standard for insurers.
• Framework aims to reduce claims disputes and improve efficiency.
• Collaboration ensures the standards reflect real repair conditions.

 

  Adapted by ASEAN Now from Bangkok Post 2025-12-17

 

 

 

 

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