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Ann had gotten a job in a collections department. She had to call all the delinquent customers, asking for payment, while still being courteous. After working there for a few months, she had become quite good at her job but realized that many of these customers were routinely delinquent. One man in particular had to be called every month and during this conversation with him, he interrupted her little speech and asked, "Excuse me, are you available?"

Ann quickly replied, "Not as long as your name comes up on my computer screen."

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