So - as some people on the other thread on this had recommended, I sent email to Apple directly, telling them my story. Actually, I addressed it to Steve Jobs. I know he isn't going to read it, but he has people who do.

Soon thereafter, I got contacted by Janine Beach, execute relations specialist for Asia Pacific and Japan. I held off calling her until I knew the final answer regarding the battery. Turns out I didn't need to.

Yesterday I get a call from MacZone. They have a new logic board waiting for me, and are going to take care of my swapped out battery. Apple had provided a special out of warranty replacement logic board. I just got the machine back from the dealer who installed said logic board free of charge, and gave me a new battery. The manager was there to personally make sure everything is OK.

Took a while but the end result really couldn't be better. I am one happy customer now

So - as some people on the other thread on this had recommended, I sent email to Apple directly, telling them my story. Actually, I addressed it to Steve Jobs. I know he isn't going to read it, but he has people who do.

Soon thereafter, I got contacted by Janine Beach, execute relations specialist for Asia Pacific and Japan. I held off calling her until I knew the final answer regarding the battery. Turns out I didn't need to.

Yesterday I get a call from MacZone. They have a new logic board waiting for me, and are going to take care of my swapped out battery. Apple had provided a special out of warranty replacement logic board. I just got the machine back from the dealer who installed said logic board free of charge, and gave me a new battery. The manager was there to personally make sure everything is OK.

Took a while but the end result really couldn't be better. I am one happy customer now

That is awesome news. Apple, as opposed to MacZone, realize how important this is to their publicity. One guy talking bad is worse that 100 guys talking good about a product.

I don't think other should expect this treatment, but it is a good sign that Apple take their customers serious and I am fairly sure that MacZone will have to answer a few questions to Apple.

I think you handled this situation extremely well..

Cheers