..I went what the heck today when I clicked on the online call center button on the dtac's site. After waiting for about 40seconds, I was presented with a chat window and a request asking to show my webcam. I managed to change my package in about 5 minutes, which was quite good. They even trained their staff to wave goodbye at the end.

haha, it's very gimmicky though

I changed my package in 30 seconds (through the web interface). Would have loved to see the Dtac Camfrog though.