Event With Kasikorn Bank

Event with Kasikornbank

As I needed a credit card my wife applied for one at the Kasikorn Bank for giving me the second credit card for my personal use.

We applied on the eight of November 2007 and where forced to open a time deposit with 300'000 Baht (understandable). We received the cards end of January 2008 after almost three months making several complains by telephone. It was only possible to make the automatic payment agreement which is actually quite practical.

From July 2008 they debited the savings account of my wife during three months 286 Baht monthly. My wife does not use the card at all. As I realized this I called and asked what for? It turned out that this is a health insurance. As she never made such a insurance and we also never received a policy, letter or anything about such a insurance she complained and wanted to stop this immediately and the stolen money to be refund. She had to contact the insurance company (MTI/PHA) herself. It was a long proceed until it could be canceled. The Bank did not do anything. She had to make phone calls for more than 300 Baht according to the phone bill to finally make it possible stopping this never made insurance. We immediately canceled this Credit Cards.

After a long time only and several e-mail complains nothing happened. Only after a personal visit in the issuing branch, the stolen money was finally credited on her account on the 13^th of October.

The one year fix deposit expired today and as it is a Saturday she had been instructed to retrieve this 300'000 Baht in the Maesai Branch because this is open on weekends.

Copy of e-mail from Kasikorn Bank on this matter, dated 31.08.2008:

Dear Mr Samniang Mingkaew,

We are deeply sorry for our previous mail,please be informed that to close the Fixed Account,you need to contact your opened branch directly,however,if your opened branch do not open on weekend and if you need to withdraw money in urgently,you can withdraw your money in other branches that you are convenience which is available on weekend,however, you still need to leave money in your account for 1000 baht in order to close the account at your opened branch.

Please note that if you do not need to close the account immediately,you can leave it and close on working days,due to for Fixed Account,the bank will give the interest on due date of the account,and customers can close the account when they have available time.

The branch which open on weekend in Chiang Rai is as following;

Mae Sai Branch

OPEN:10.00-17.00

Tel:0-5364-0786-9,0-5364-0790,

0-5373-1515 , 0-5373-1520

Wish you would be appreciated to our services.

For more information please contact K-Contact Center Tel. (66) 2888 8800

Yours Sincerely,

K-Contact Center

KASIKORNBANK PCL.

She went to Maesai today (distance one way 45 km.) and they have refused to give here back her money. They phoned to Bangkok for this reason and there was no way to retrieve money from this expired time deposit, not even one single Baht they said.

This was our lovely experience with the Kasikorn Bank, Thailand, a bank which we can really recommend.

Samniang Minkaew and René Amiguet