Urgently Require! Customer Service - Spanish, Italian, German,french,chinese And Korean Speaking

Roles & Responsibilities:-

· Assist customers with inquiries about their reservations by online chat mainly, telephone and e-mail in Spanish,Italian,German, French, Korea and Chinese .

· Provide assistance to the Project Manager and to our Reservations Department by sourcing alternative accommodation when a customer’s first choice is unavailable

· Handle Spanish,Italian,German, French, Korea, Chinese customer complaints quickly and effectively

· Accept multiple chats

· Up sell hotels and increase conversions for booking requests

· Able to work under pressure, responsible, self-motivated

· Coordinate with other departments on a daily basis

Qualifications & Skills:-

• Bachelor’s degree in any field
  
• Excellent written and spoken Spanish, Italian, German, French, Korea and Chinese with a good command of written and spoken English. Knowledge of any other European language is a plus
  
• Applicants must have a multi-languages skill (i.e.Spanish - Italian / German- French / Chinese-Korean )
  
• Proficient with Windows, Internet, and Microsoft Office
  
• Typing speed: minimum 35 wpm (English)/excess of 50 wpm is a plus
  
• Able to multi task and have a pleasant phone / writing manner
  
• Experience in customer service and or travel-related field is an advantage
  
• Flexible to accommodate shift work, this includes working on weekends, Must be able to do shift work (morning shift : 6.30 - 15.30, afternoon shift: 14.30 – 23.00 ,night shift: 22.30 – 7.30)
  

Personality or Traits:-

• Service minded
  
• Quick Learner with a dynamic personality
  
• Cool headed with a dynamic personality
  
• Serious and dedicated
  

Generous compensation includes good base salary, Visa & Work Permit and comprehensive medical insurance. Please reply with detailed resume (CV) in English, Spanish, Italian, German, French, Korea and Chinese expected salary and recent photograph to our HR dept by PM

Agoda Services Co., Ltd.

999/9 Rama I Road , 27th Floor

The Offices at Central World, Patumwan

Bangkok 10330

Please attach file CV in Microsoft Word format only

Only shortlisted candidates will be contacted