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  • 1 year later...
Posted

Standard instructions for all my customers that require Non-Emergency In-Patient treatment at a hospital:

1. Call the insurance company as soon as reasonable; or at least 24 hours before admission to the medical center. Some companies require 72 hours notice.

2. Provide your name, policy number, telephone number, and location of planned treatment, dates of treatment and the name of the Specialist / Doctor treating you.

3. When the insurance company has sufficient information to appraise the claim, written confirmation will be dispatched to you and the medical center will be paid directly.

4. If you should undergo treatment before obtaining confirmation from the insurance company, you may not receive a full refund for all expenses.

5. If the hospital fails to supply all required information and documents to the insurance company, you may have to pay first and claim back the medical costs later. Original documents must be sent to the insurance company to pay the claim.

6. Claims are processed faster if you call the insurance company prior to a claim.

The majority of my insurance customers don't read the policy wording, so what the agent and broker tells them is of utmost importance.

In order to provide a speedy claims processing service, it is always in the best interests of the customer to call the insurance company at their earliest opportunity.

Don't wait till you get to the hospital before informing the insurance company.

Posted

I deal directly for 7 years now with the excellent Customer Service Departrment at BUPA(Thailand) without an Agent. They interact with their appproved hospitals' Insurance Departments on a daily basis. For some and in some situations an Agent can be a godsend ... For other persons and situations he/she can be like a fifth wheel. Up to you.

  • 1 year later...
Posted

where do i go to check Thai Visa health insurance policy and premiums? every time i click on a link i keep coming back to these same posts....

could someone point me in the right direction?

thanks!

Posted

where do i go to check Thai Visa health insurance policy and premiums? every time i click on a link i keep coming back to these same posts....

could someone point me in the right direction?

thanks!

Try HERE

Posted

where do i go to check Thai Visa health insurance policy and premiums? every time i click on a link i keep coming back to these same posts....

could someone point me in the right direction?

thanks!

Try HERE

thanks!

  • 1 month later...
Posted

thaiericsweden,

And what about "Emergency In-Patient treatment at a hospital" when a 72 hr notice is impossible ? I read the details on the connected website and couldn't see an answer.

glennb6

Posted

thaiericsweden,

And what about "Emergency In-Patient treatment at a hospital" when a 72 hr notice is impossible ? I read the details on the connected website and couldn't see an answer.

glennb6

Would think you pay then claim back for the ins company

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