Consumers Calls

For everyone who has to work with THE PUBLIC.......

Customer: "I've been ringing 0700 2300 for two days and can't get

through to enquiries, can you help?".

Operator: "Where did you get that number from, sir?".

Customer: "It was on the door to the Travel Centre".

Operator: "Sir, they are our opening hours".

Samsung Electronics

Caller: "Can you give me the telephone number for Jack?"

Operator: "I'm sorry, sir, I don't understand who you are talking

about".

Caller: "On page 1, section 5, of the user guide it clearly states that

I need to unplug the fax machine from the AC wall socket and telephone

Jack before cleaning. Now, can you give me the number for Jack?"

Operator: "I think you mean the telephone point on the wall".

RAC Motoring Services

Caller: "Does your European Breakdown Policy cover me when I am

travelling in Australia?"

Operator: Doesn't the product give you a clue?

Caller (enquiring about legal requirements while travelling in

France):

"If I register my car in France, do I have to change the steering wheel

to the other side of the car?"

Directory Enquiries

Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".

Operator: "I'm sorry, there's no listing. Is the spelling correct?"

Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B'

fell off".

Then there was the caller who asked for a knitwear company in Woven.

Operator: "Woven? Are you sure?"

Caller: "Yes. That's what it says on the label; Woven in Scotland".