Gmail Not Working Long Time

[paulfr]

When Outlook checks my email accounts, it gets timeout error messages every time. I don't know how to correct the problem.

Here is the output from a tracert command .....

C:\Documents and Settings\COMPAQ>tracert pop.gmail.com

Tracing route to gmail-pop.google.akadns.net [64.233.185.109]

over a maximum of 30 hops:

1 11 ms 9 ms 9 ms 210.86.189.17

2 10 ms 10 ms 9 ms 10.169.17.1

3 * * * Request timed out.

4 * * * Request timed out.

5 10 ms 11 ms 10 ms 10.100.10.66

6 10 ms 10 ms 9 ms ppp-203.144.247.97.revip.asianet.co.th [203.144.

247.97]

7 9 ms 9 ms 9 ms ppp-203.144.143.73.revip.asianet.co.th [203.144.

143.73]

8 10 ms 9 ms 10 ms 61.19.15.205

9 11 ms 10 ms 36 ms 61.19.15.205

10 10 ms 10 ms 11 ms 202.47.253.148

11 29 ms 30 ms 30 ms 203.208.147.73

12 58 ms 31 ms 30 ms p1-2.sngtp-cr3.ix.singtel.com [203.208.182.126]

13 241 ms 225 ms 226 ms so-2-1-0.plapx-cr3.ix.singtel.com [203.208.182.1

14]

14 225 ms 225 ms 227 ms ge-0-3-0.plapx-ar3.ix.singtel.com [203.208.168.1

14]

15 244 ms 218 ms 218 ms core2-1-1-0.pao.net.google.com [198.32.176.31]

16 216 ms 254 ms 216 ms 66.249.94.14

17 233 ms 217 ms 237 ms 64.233.175.90

18 228 ms 227 ms 227 ms 64.233.175.132

19 275 ms 299 ms 275 ms 216.239.47.130

20 307 ms 361 ms 307 ms 216.239.43.14

21 307 ms 328 ms 307 ms 216.239.43.54

22 306 ms 305 ms 305 ms 64.233.185.109

Trace complete.

Anyone know what is wrong and how to get it working ??

I did this several times over many days ... same result.

Thanks

[meadish_sweetball]

Are you sure you have completed all the instructions in the help guides for Outlook 2002 or older, Outlook 2003 or Outlook Express 2002 or older, respectively?

If you have, I am not sure how to help you either. Anyway, good luck!

(You may also want to crank up the server time-out bar in the settings for your account (under Accounts / Properties / Advanced for Outlook Express). )

[paulfr]

Is anyone out there getting their Gmail without hitches or problems ?

What are you using ? Outlook Express, Outlook, Eudora .... what ?

Anyone using True ADSL/Asianet with Gmail not having any problems ??

Thanks

[monty]

Gmail is just working fine right now for me, both with outlook express and the web based interface.

Am using Ji-net compax 256/128...

[lopburi3]

Is anyone out there getting their Gmail without hitches or problems ?

What are you using ?  Outlook Express, Outlook, Eudora .... what ?

Anyone using True ADSL/Asianet with Gmail not having any problems ??

Thanks

<{POST_SNAPBACK}>

Yes. I used OE and now use Outlook with no problems on TRUE adsl. About one time every day or two will get an unable to contact but all other complete fine at the 20 minutes I have between checks. Much more reliable than Hotmail - plus the traffic gets to me instead of disappearing.

[lopburi3]

See you say timeouts always happen so not sure if you have ever got it to work or not so will offer this.

Are you sure you have set up access on the web site to allow POP3 access? You have to confirm an entry after you fill out the form so it is easy to make a mistake and think it should work but then find it has not been set up. I did. If that all ok is name (full email address) and password right?

[RDN]

As lopburi3 says - have you ever had GMail working with Outlook? This is very important if you want us to point you in the right direction. At the moment, there are just too many possibilities...

[bkk_mike]

Is anyone out there getting their Gmail without hitches or problems ?

What are you using ?  Outlook Express, Outlook, Eudora .... what ?

Anyone using True ADSL/Asianet with Gmail not having any problems ??

Thanks

<{POST_SNAPBACK}>

Am using it with Thunderbird - I did have a couple of timeouts originally, when it was doing the initial download of ALL the email I had on gmail into TBird. - But since it caught up, I've had no issues whatsoever. (no timeouts - nothing...)

I'm on True, in Bangkok. (2240/512 kbps according to the router at the moment).

[lopburi3]

Hope you have it working but if not have you checked the ports? You need to go to tools/email account/view or change/account/change/more settings/advanced and check both SSL box and make POP3 995 and SMTP 465.

[paulfr]

Hope you have it working but if not have you checked the ports?  You need to go to tools/email account/view or change/account/change/more settings/advanced and check both SSL box and make POP3 995 and SMTP 465.

<{POST_SNAPBACK}>

Thanks Lop, but I have that one covered.

I even found an autoconfiguration tool at Gmail for my Outlook2002

and ran it. Still no luck.

The "Test Account Settings" box results in 4 of the 5 passing with

the test email failing. But some of my other accounts do this too but

still work fine.

Also I found the tracert pop.gmail.com timeouts seem to

be meaningless as that occurs trying tracert www.thaivisa.com

I will have to call Asianet tech support, but I'm not optimistic they

will be able to help.

I have a friend who works at Google and he couldn't solve ti either.

For now I just need to do a separate webmail check at gmail.com

to check my gmail.

One of life's little annoyances.

Mai Bpen Arai

[lopburi3]

You don't have any firewall or anti virus that could be causing a problem?

Got me curious as have set up accounts on my Outlook and children OE for three different gmail accounts and all work fine after allowing POP3 access at Gmail. But I am only using normal XT firewall and AVG anti virus. Do you have normal USB modem or a router? You might need to open ports?

[paulfr]

I appreciate your help, Lop.

I have AVG, Spybot, Webroot Spy Sweeper and AdAware.

XP SP2 software firewall

Billion ADSL USB modem.

How do I open ports ?? Which ones ??

[lopburi3]

The port problem could have been with the router firewall if using but with the USB modem do not believe there is anything to do. I use the ZyXEL version and have just about the exact same setup you are using, except no spybot or spy sweeper. I have had one timeout today during my every 20 minute check and that seems to be average for me. Is your circuit normally good?

Has it ever worked? If not have you checked that POP3 access has been successfully activated for your account? Have you double checked the setup (I would check the manual set up and make sure it is a match with what they show - full email address for name etc.). Thousands of people have it working and many are using the same TRUE service as you so it must be something in your account or computer.

[Highwayman]

Paul. I use Thunderbird with gmail and True 256/128, so l thought l'd see what happened when l tried to use gmail with Outlook Express.

Well, the way l set it up first was similar to Thunderbird and l kept getting timed out like you. A bit of experimenting and l now have it working.

Here are some things you might like to try from Tools/Accounts

In Advanced:

SMTP 25

POP 995

Check both SSL boxes.

In Servers:

Tick My server requires authentication

Settings: use log on

remember password

General:

Include this account

Let us know how you go.

[Highwayman]

Better change that smtp port back to 465. I can receive mail but not send it using port 25.

Using 465 and everything works fine, sending, receiving and also forwarding from one Yahoo account to a gmail account onto Outlook Express.

[paulfr]

I reset the settings at Gmail webmail to allow POP from anytime rather than today forward. I can now recieve but still cannot send.

I tried ports 25 and 465 with and without SSL. No luck.

The Outlook "Test Acct Settings" has 5 tests.

Passes the first 4 and fails email test.

But so does my Yahoo acct and it works fine.

I will just not send via Gmail for now.

Thanks fellows for your help

Appreciated

Paul

[lopburi3]

It should be 465 for SMTP (make sure you type that right - I transpose every other time). The SMTP outgoing server requires authorization so make sure it is checked.

[Highwayman]

Paul, if you want to PM me your e-mail address (Yahoo! ) l can send you screenshots of all the property settings for G-mail l'm using with Outlook Express so that you can compare with your own, otherwise l can post the screenshots here sometime tomorrow.

[paulfr]

Thanks Highwayman

PM sent now

Paul

Lop

I did get the 465 right. Iknow it is easy to hit 456.

Thanks

[lopburi3]

Thanks Highwayman

PM sent now

Paul

Lop

I did get the 465 right. Iknow it is easy to hit 456.

Thanks

<{POST_SNAPBACK}>

Actually it is the SMTP that I usually type wrong. Full photos of set up are available on the POP setup page under configuration - first will be the auto type but if you scroll down you get to the page by page shots.

[Highwayman]

Screenshots sent.

Btw, when l first installed Thunderbird, l could not get Gmail up and running using the screenshots they were using no matter what l did. I eventually got it running somehow and I found out later from the Thunderbird forums that the information on Gmail's own site was correct for only a couple of earlier versions of Thunderbird.