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I've Been Without Internet Access 4 Days Now


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Posted

My apologies for starting yet another TT&T MaxNet thread, but as you'll see if you read on, I have precious seconds to post this message, let alone time to look through the message index to find the other thread I want, and that is the thread where someone had the ear (phone number) of an upper level (vice president?) person in charge of the MaxNet call center.

Since I returned from eleven days away from Thailand early Sunday morning (around 100am), I have had virtually no internet connectivity with my 5Mbps/512k MaxNet Indy account.

I can reset my ADSL line five times in as many seconds and get different connect speeds reported by my modem. Often the DSL signal spontaneously resets within 30 seconds. Usually even when my modem does report connectivity, I do not have any internet/e-mail access.

Download speeds have varied from 32k to 5120k, though usually less than 1000k. Upload speeds have varied from 160k to 512k, though usually around 224-256k. Rarely do I have access to the internet and when I do, it's rarely for more than a minute at a time.

Recap of some “ping -t yahoo.com” tests I tried:

Packets: Sent = 3687, Received = 2160, Lost = 1527 (41% loss),

Approximate round trip times in milli-seconds:

Minimum = 1ms, Maximum = 3996ms, Average = 450ms.

and

Packets: Sent = 111, Received = 48, Lost = 63 (56% loss),

Approximate round trip times in milli-seconds:

Minimum = 125ms, Maximum = 3627ms, Average = 1507ms

I have tried:

  • different phone cords between the wall outlet directly to my modem (not using splitter)
  • different CAT-5e cables between modem and computer
  • different computers (desktop & laptop).

I initially called 1103 (MaxNet call center) at 124pm on Sunday, and received a call-back at 334pm. On the call-back the lady said she would e-mail my situation to a technician. She had no idea when s/he would call me back.

I called again at 1227pm on Tuesday, and received no call-back.

I called today (Wednesday) at 135pm and have little confidence anything will happen.

(Mods: feel free to merge this into the other thread.)

Posted

Something I forgot to mention above: I also tried two different DSL modems.

Here's a typical sample of my connectivity. In each case in the chart, I did not reset the modem nor the ADSL line – it was all automatic.

I'm getting the hang of it: with a lower speed (i.e. >1Mbps), I can stay online long enough to actually access some web pages or retrieve my e-mails! (Thread title would now be more accurate to be: "I've had minimal internet access for 4 days now")

post-33251-1254302027_thumb.png

Posted

Looks like you are getting a massive amount of noise on your line.

Can you get to line statistics in your router (attenuation and noise margin, both expressed in dB)?

Posted

I am also having problems and I have some experience in this area as I am a Cisco instructor.

Here is what I know:

When your traffic is directed toward Singapore you may have a prolem depending on the time of day the reason being is that there is some fiber optic cable that needs to be repaired. This problem began about the middle of September.

I have been told that they are awaiting repairs of this fiber optic. the problem is not controlled by Maxnet but another carrier I believe Singtel

Some traffic depending on your destination heads north and this seems to be a more reliable link that is why some web sites work without a problem and others are very slow.

Ofcourse most Maxnet techs DO NOT KNOW what they speak of so they will do meaningless tasks suck as regroup your DSL which does not help solve the problem.

I wonder if any Maxnet people understand BGP or IS- IS as this would be a possible fix to redirect traffic away from Singtel.

But really I have not a clue as to what can and can not be done depending on the agreemsnts amoung the providers. but I as you just standby and wait for the situation to be resolved. UGH!

My apologies for starting yet another TT&T MaxNet thread, but as you'll see if you read on, I have precious seconds to post this message, let alone time to look through the message index to find the other thread I want, and that is the thread where someone had the ear (phone number) of an upper level (vice president?) person in charge of the MaxNet call center.

Since I returned from eleven days away from Thailand early Sunday morning (around 100am), I have had virtually no internet connectivity with my 5Mbps/512k MaxNet Indy account.

I can reset my ADSL line five times in as many seconds and get different connect speeds reported by my modem. Often the DSL signal spontaneously resets within 30 seconds. Usually even when my modem does report connectivity, I do not have any internet/e-mail access.

Download speeds have varied from 32k to 5120k, though usually less than 1000k. Upload speeds have varied from 160k to 512k, though usually around 224-256k. Rarely do I have access to the internet and when I do, it's rarely for more than a minute at a time.

Recap of some “ping -t yahoo.com” tests I tried:

Packets: Sent = 3687, Received = 2160, Lost = 1527 (41% loss),

Approximate round trip times in milli-seconds:

Minimum = 1ms, Maximum = 3996ms, Average = 450ms.

and

Packets: Sent = 111, Received = 48, Lost = 63 (56% loss),

Approximate round trip times in milli-seconds:

Minimum = 125ms, Maximum = 3627ms, Average = 1507ms

I have tried:

  • different phone cords between the wall outlet directly to my modem (not using splitter)
  • different CAT-5e cables between modem and computer
  • different computers (desktop & laptop).

I initially called 1103 (MaxNet call center) at 124pm on Sunday, and received a call-back at 334pm. On the call-back the lady said she would e-mail my situation to a technician. She had no idea when s/he would call me back.

I called again at 1227pm on Tuesday, and received no call-back.

I called today (Wednesday) at 135pm and have little confidence anything will happen.

(Mods: feel free to merge this into the other thread.)

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