delboy Posted December 22, 2009 Share Posted December 22, 2009 After all the usual posts criticising Truevisions service (justifiably most times), I would just like to comment on a recent piece of good service for once. My receiver just decided to give up the ghost last week so I took it to the Truevisions shop in Chiang Mai near Siam TV. There was a table ready to test for problems. The assistant agreed that it was not working, took it into the back office and returned with a new receiver. He connected it, tested it out, and changed the settings to English for me. I signed to acknowledge receipt, and was back in the car in 10 minutes or so. Nice to get decent service without all the usual "face-saving" excuses and hassle. Link to comment Share on other sites More sharing options...
Prasert Posted December 22, 2009 Share Posted December 22, 2009 Did you by any chance get a new smartcard as well? Link to comment Share on other sites More sharing options...
toptuan Posted December 22, 2009 Share Posted December 22, 2009 Speaking of good service, twice I have taken defective products back to Big C here in upcountry Thailand. I have always been treated with the utmost of courtesy and professionalism: one time resulting in a CHEERFUL refund, the second time resulting in politely pointing out my error in trying to operate the device. They train their staff well! Link to comment Share on other sites More sharing options...
Somrak Posted December 22, 2009 Share Posted December 22, 2009 The problem is, that it looks like this reseivers do not meet a good standart. I am sure that they have to change reseivers every day. In the last 5-6 years UBC/True had to change my reseivers at least 5-6 times. I live a long way from the UBC central office and i have to say, they came every time in 24 hours (from may 100 km) for 400 Bath expresscharge . Link to comment Share on other sites More sharing options...
delboy Posted December 22, 2009 Author Share Posted December 22, 2009 Did you by any chance get a new smartcard as well? Yes, a new smartcard and a new remote control. The old receiver was 12 years old so it had given me good service. Link to comment Share on other sites More sharing options...
Prasert Posted December 22, 2009 Share Posted December 22, 2009 Did you by any chance get a new smartcard as well? Yes, a new smartcard and a new remote control. The old receiver was 12 years old so it had given me good service. Did you get a zeta card? You can check that, it's written on the back of the card. If yes, test if the card still works in another receiver (from a friend or whereever) and let us know! Link to comment Share on other sites More sharing options...
joncl Posted December 23, 2009 Share Posted December 23, 2009 If yes, test if the card still works in another receiver (from a friend or whereever) and let us know! The zetas work fine in the DM boxes if set up correctly. Link to comment Share on other sites More sharing options...
delboy Posted December 23, 2009 Author Share Posted December 23, 2009 Did you get a zeta card? You can check that, it's written on the back of the card.If yes, test if the card still works in another receiver (from a friend or whereever) and let us know! No, can't find Zeta written on the card, front or back Link to comment Share on other sites More sharing options...
bkkbill Posted December 23, 2009 Share Posted December 23, 2009 I’ve always had good er.... reasonable service from UBC here in BKK. Two months ago our reception stopped they came the next day and replaced the receiver, remote, and set it all up. The new receiver shows channels different and has more features than the old one. If my wife calls they have her pull the smartcard in and out pull the power plug out and all that crap when I call just tell them I’ve done all that and what the tech to come out. Link to comment Share on other sites More sharing options...
astral Posted December 25, 2009 Share Posted December 25, 2009 And there was me thinking that you had got a better quality of service on your TV screen. Link to comment Share on other sites More sharing options...
PattayaParent Posted December 25, 2009 Share Posted December 25, 2009 (edited) Mine failed last week and I called the Truevisions service centre and they sent someone round to the house with a new box, no charges. The 'old' one was only 1.5 years old. Edited December 25, 2009 by PattayaParent Link to comment Share on other sites More sharing options...
Prasert Posted December 26, 2009 Share Posted December 26, 2009 This is an example of a zeta card. "They" say that these cards can and will be married to the receiver in the near future, so once that has happened the card won't work in another receiver. Link to comment Share on other sites More sharing options...
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