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Telecommunications Consumer Protection

Featured Replies

Having some (long time) issues with one of my internet provider, I contacted this government agency yesterday morning and problems are (apparently) already solved today.

post-61130-1263451499_thumb.jpg

Works in English as well: 02-6346000

What were the problems?

Who solved them?

How did they solve them?

Edited by LuckyLew

  • Author

What were the problems?

> constantly loosing connection with (ex) MaxNet, which never happened before they became 3BB

Who solved them?

> a morning phone call to 02-6346000... they contacted their main office -thing that we tried to do for the last two months, but in vain-

How did they solve them?

> same day in the afternoon 3BB workers (still wearing TT&T uniforms!) came home with a new adsl router, changed all outside cables... and gave us a FREE wireless router & FREE 10mb upgrade as an apologize!

Now, it works as a charm :)

Thank you, that could come in very handy. :)

Called them once. They are very pro-active as well. Love how the government finally gets it right.

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