Air Asia Credit Card Payment Page

[damole 70]

I just tried to book a ticket for a Thai friend who doesn't have a credit card and when I got to the page for entering my CC details I noticed that the padlock in the bottom of my browser (Firefox 3.6.10) has a red exclamation saying "Warning : Contains unauthenticated content". The web address starts https which is good but these days most websites that require financial information show the name of the website highlighted in blue or green and hovering the mouse over the name will show that the site is verified although I'm not sure if this is the same in other browsers.

Has anybody noticed this, I don't remember it the last time I booked with Air Asia.

[BWPattaya 432]

I recently booked with Air Asia. No problem. I use Firefox but don't recall a warning. Correct amount taken from my credit card.

[steve w 0]

had no trouble last week.

[elcent 23]

Sometime I get it even with Google services. I think it has something to do with the proxy setting of the Internet Service Provider (most using proxies and then the FF gadget cannot verify it). Nothing to worry though.

[JoePai 10533]

If you do do pay for a ticket for a friend be sure you are traveling with them - and take the CC with you !

[theoldgit 6841]

If you do do pay for a ticket for a friend be sure you are traveling with them - and take the CC with you !

Air Asia is one of the few carriers that don't have this requirement.

[wtk 18]

If you do do pay for a ticket for a friend be sure you are traveling with them - and take the CC with you !

Air Asia is one of the few carriers that don't have this requirement.

can confirm this. you can pay for a ticket for anyone and all they need is the booking number with them. remember to fill their names and date of birth correctly.

this is how I was instructed by airasia customer service and have booked a flight for a friend couple of times without flying with them, successfully

[preahko 6]

If you do do pay for a ticket for a friend be sure you are traveling with them - and take the CC with you !

Air Asia is one of the few carriers that don't have this requirement.

can confirm this. you can pay for a ticket for anyone and all they need is the booking number with them. remember to fill their names and date of birth correctly.

this is how I was instructed by airasia customer service and have booked a flight for a friend couple of times without flying with them, successfully

Correct...I've done this many times, buying a ticket for someone on AirAsia for travel by themselves when I'm not even in Thailand.

And this is not the first time I've heard of people having trouble with the payment page, though I never have myself (including earlier this evening).

[prakhonchai nick 3300]

If you make payment using an SCB DEBIT card, there is no convenience fee to pay!

[phuketrichard 4067]

If you do do pay for a ticket for a friend be sure you are traveling with them - and take the CC with you !

Not necessary at all

Have booked flights for many people.

[LTGTR 3]

I've purchased 4 tickets on them w/o any credit card issues.

[hungryhippo 48]

It's a stupid Firefox thing. Basically your payment is secure because it's using https however firefox is whining it you because the https:// is using a certificate which hasn't been purchased for $200+ USD from a big named company. All it really does is discourage websites from using secure connections that they can setup for free.

I suggest you use a better browser like Google Chrome instead. Firefox isn't that great anymore.

[asiawatcher 1689]

If you do do pay for a ticket for a friend be sure you are traveling with them - and take the CC with you !

Correct - this is a trap with Air Asia - the person who pays with the credit card MUST be at the airport to collect and verify the payment and eTicket. If your friend arrives and you booked it and paid with your card - the fine print says "the name on the credit card must be the same for the ticket". Don't get caught as Air Asia take your money and you can't get it back - I have had the experience and have never liked their airline anyway.

[britmaveric 228]

^never been asked for credit card with Air Asia at Air Asia after purchase. However not a big deal even if they did since I carry it on me.

[el jefe 453]

I've traveled many, many times on Air Asia and on several occassions I've been asked for the credit card used for booking. I've always had it with me so I don't know what would happen if I didn't have it or if I wasn't traveling with the person who paid for the ticket. I do agree with "Asiawatcher" above as the fine print says they can make you buy a new ticket.

I wouldn't take the chance with Air Asia.

[britmaveric 228]

^did get caught with the insurance fee. Clicked before realizing you need to uncheck the box.

[damole 70]

My point is that as a consumer I like to feel confident that when I use my credit card on-line, and that the companies I am doing business with are making maximum effort to keep my information safe. As long as you are using one of the common browsers there should be no problems and I would expect them to test with all the of the common ones.

As you can see from this screen shot on some pages they get it right, the padlock in the bottom has no warning exclamation mark and the website shows it is registered with Akamai.

I have sent them a email suggesting that they look into this.

Coincidentally the day after I booked the ticket (reluctantly) a friend of mine in Chiang Mai had his credit card blocked because of an unauthorized transaction of several thousand dollars made in the US. He has never been the the US and this specific card had only been used on-line on reputable UK business websites and had never left his condo. He doesn't know how it happened but for me it's more proof of how careful ones needs to be on-line.

[cdnvic 3115]

Many sites make the mistake of using common files such as logos that are hosted on non-secure areas of the site. Not a security risk, but it hurts confidence and costs sales.