Looking For Customer Service Executive

[HRjh]

We are a handmade jewelry brand reshaping the experience of luxury through a heritage of design, craftsmanship, quality and sustainability created in an environment of respect for the natural world and its people. Its legacy of creating jewelry reflects a synergy of designers and artisans who create high-end jewelry influenced by its commitment of being “Greener Every Day”, from using 100% recycled silver to planting bamboos every year to offset its carbon emissions.

Established
in 1975 and headquartered in Hong Kong with offices in New York and workshops
in Bali and Bangkok, John Hardy employs 1,600 people worldwide.

Customer Service Executive

Key Responsibilities:

• Acting as a key communicator on behalf of global luxury brand John Hardy

• Providing vital support to our New York based sales team to help maximize sales

• Responding in a timely and friendly manner to Customer & Sales Team inquiries

• Managing Sales Orders for our accounts in the US, Canada and the Caribbean

• Working closely with our teams in Hong Kong, Bali and Bangkok to ensure complete customer satisfaction  

Requirements:

• University graduates; Overseas university graduates are preferable

• Excellent written and conversational English

• Proficiency in Microsoft Office & Excel

• Good communication, interpersonal and problem solving skills

• Mature, responsible and able to work independently

• Minimum 1-2 years of relevant customer service experience, preferably for a global brand with US based
  customers

The salary for this position is commensurate with the candidate’s education, experience and ability.

We regret that only shortlisted candidates will be notified.

Interested candidates are invited to write in with full resume, stating present and expected salaries, and enclosing a recent photograph to the address below:

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Edited May 18, 2013 by astral
removal of e-mail addr as per forum rules