cmsally Posted December 15, 2013 Share Posted December 15, 2013 (edited) The last few weeks 3BB internet has been dreadful. Anyone else having problems. Had a day when it would hardly connect, so contacted them. Once I got past the canned response of "its a problem with your equipment"; got a technician who got the connection back up and then domestic bandwidth up from 3M to 13 M. Took about an hour of phone calls back and forth. Now I'm stuck with an international bandwidth of between 2-6 M whereas normally I get between 10-12 M Anyone having the same problem?? Edited December 15, 2013 by cmsally Link to comment Share on other sites More sharing options...
onthedarkside Posted December 15, 2013 Share Posted December 15, 2013 Yes, 3BB claim there is too much traffic. Link to comment Share on other sites More sharing options...
northernjohn Posted December 15, 2013 Share Posted December 15, 2013 Yes, 3BB claim there is too much traffic. That is the English translation of Thai we sold more than we can service. I get free 3BBB here and when it is working it is good but it seldom works for an extended period of time. Five minutes to half an hour. Left alone it will come back on line in a few minuets. I have a 3G 21Mbps AIS air stick. It very seldom disconnects but is slower than the 3BBB I have It runs from 24 to 54 Mbps when it elects to honor me with it's magnanimous graciousness. Link to comment Share on other sites More sharing options...
circusman Posted December 15, 2013 Share Posted December 15, 2013 Hong Dong here - good service from 3bbb for over a year. 590 b a month plus tax. Can't beat it. 2 Link to comment Share on other sites More sharing options...
Tywais Posted December 15, 2013 Share Posted December 15, 2013 Now I'm stuck with an international bandwidth of between 2-6 M whereas normally I get between 10-12 M That number, 10-12, is not accurate as it is ISP caching of speedtest data. Need to check the ping response and that will verify it. If you get pings around 45ms to the US that is invalid and should be in the 200-300ms range. Ran a CM-BKK test and was getting 13.1 Mbps down and 1.1 Mbps up. To San Francisco 4.84 down, .91 up. Below, 1st data CM-BKK, 2nd CM-SFO (San Francisco). However, for a few days off and on and have been getting spotty speeds. Turned my router off for a while as it is on 24/7 and it comes back up usually to normal speed. BTW-that is the 13Mbps 3BB package. CM-BKK CM-SFO Link to comment Share on other sites More sharing options...
cmsally Posted December 15, 2013 Author Share Posted December 15, 2013 Sounds like I'm on the same package. Speeds look the same too. It is very up and down at the moment. Been on the computer a lot today and checked a few times. Got anything between 4 to 11 M Have used broadbandspeedchecker to test as well as speedtest Ping seems fairly consistent at about 228 This is all international. Domestic as well as to Sing. at 12-13 M consistent. 1 Link to comment Share on other sites More sharing options...
Eneukman Posted December 16, 2013 Share Posted December 16, 2013 I have 3bb's 13 mbs package and normally get around 15 Mbs / 0.96 Mbs. This morning it was very slow but after resetting my modem, it's back to normal service. Alan Link to comment Share on other sites More sharing options...
pbfisher Posted December 16, 2013 Share Posted December 16, 2013 We have had three occasions where the cables to the house had to be repaired. The first time a bullet severed the cable on a telephone pole across the road. The last two times (apparently) squirrels had chewed through them. Otherwise we've had good, prompt service from 3BB. However late in November the connection was terrible., slow, dropping out and they did advise to turn off the router at night. I was sceptical and tried it but i don't know it made any difference. The connection has returned to normal in the last weeks. Link to comment Share on other sites More sharing options...
outstripp11 Posted December 16, 2013 Share Posted December 16, 2013 I generally use a VPN to Singapore and (strangely) it seems to be faster. Link to comment Share on other sites More sharing options...
sabaii69 Posted December 16, 2013 Share Posted December 16, 2013 the dark side Siam CC rd is bad lately Link to comment Share on other sites More sharing options...
marioc Posted December 16, 2013 Share Posted December 16, 2013 Hong Dong here - good service from 3bbb for over a year. 590 b a month plus tax. Can't beat it. +1 1 Link to comment Share on other sites More sharing options...
HerbalEd Posted December 16, 2013 Share Posted December 16, 2013 Here in Bang Saray my 3BB internet service has been, and still is, excellent. Just checked and I'm presently getting 11.5 MB. Link to comment Share on other sites More sharing options...
Oscar2 Posted December 16, 2013 Share Posted December 16, 2013 (edited) same problem in Sansai. speed as slow as molasses for days now. have to keep turning the router on and off but even that does not help much. Edited December 16, 2013 by Oscar2 Link to comment Share on other sites More sharing options...
abrahamzvi Posted December 16, 2013 Share Posted December 16, 2013 Hong Dong here - good service from 3bbb for over a year. 590 b a month plus tax. Can't beat it. Join the club! I live in a suburb of Chiang Mai and although once or twice I have had some problems which were fixed pretty promptly, I can say, the system works satisfactorily for a reasonable price. Link to comment Share on other sites More sharing options...
woodyleonhard Posted December 16, 2013 Share Posted December 16, 2013 (edited) Don't know about 3BB service lately, but you should really be using a test like the one at testmy.net. Much more accurate than the OOKLA-based tests that most people use. Edited December 16, 2013 by woodyleonhard Link to comment Share on other sites More sharing options...
BradinAsia Posted December 16, 2013 Share Posted December 16, 2013 Hong Dong here - good service from 3bbb for over a year. 590 b a month plus tax. Can't beat it. In Nong Hoi area of Chiang Mai, had 3BB for 8 months now. Best internet service I've had since leaving Japan in 2007 -- until a few days ago. Yesterday was horrible. Today is fine. Link to comment Share on other sites More sharing options...
jonwilly Posted December 16, 2013 Share Posted December 16, 2013 Occasionally my 3BB service will not connect. Turning off the power and then back on after a minute, my Router goes back to it's normal good service. john Link to comment Share on other sites More sharing options...
Ned Posted December 16, 2013 Share Posted December 16, 2013 I've got TOT and the international connections have been slow as hell for about a week. Local sites....no probs. Link to comment Share on other sites More sharing options...
hhiser Posted December 17, 2013 Share Posted December 17, 2013 Typical 3BB, they go through cycles of over-selling their product, which causes the speeds to drop dramatically. Then people leave their service for another and the speeds pick up again. Link to comment Share on other sites More sharing options...
davevi Posted December 17, 2013 Share Posted December 17, 2013 I have experienced very specific bandwidth capping being done by 3bb. This occurs only on international traffic. I have a background in IT and can see the signs of their manipulation. I can find no software way around it, which tells me they are doing this at the hardware router level. The pattern I see is always the same. After 5pm I get approximately one gigabyte of full speed international data transfer, then my connection is cut to 2.5 Meg speed. This occurs every night, without fail. Exactly at midnight, every night, my speed returns to normal. This started several months ago, sporadically, and in the last few weeks has been 100% of the time. I don't speak Thai and I don't have the patience to argue with them over what they're doing. I've learned to work around the limits. Link to comment Share on other sites More sharing options...
cmsally Posted December 17, 2013 Author Share Posted December 17, 2013 I can only presume that something is going on because I have had to upgrade the firmware on 2 routers to get them to work - about 2-3 weeks ago. Once upgraded OK but speed on everything awful. Took only half an hour to get a guy on the phone to adjust domestic speed from 3M to 12-13M Then after a few goes on the phone; international has improved from about 2-4 M to 5-8 M sometimes higher. I keep persisting on the phone and speeds miraculously go higher. So I don't believe its out of their control! Had a guy on the phone this morning again trying to persuade me its "normal". Pointed out I have had their service for about 10years and this is the worst its been. He asked to give him until New Year! We'll see! Link to comment Share on other sites More sharing options...
davevi Posted December 17, 2013 Share Posted December 17, 2013 A further test shows that at exactly 2 gigabytes of international downloaded data my bandwidth is reduce to 2.5 meg. Link to comment Share on other sites More sharing options...
hml367 Posted December 18, 2013 Share Posted December 18, 2013 Now I'm stuck with an international bandwidth of between 2-6 M whereas normally I get between 10-12 M That number, 10-12, is not accurate as it is ISP caching of speedtest data. Need to check the ping response and that will verify it. If you get pings around 45ms to the US that is invalid and should be in the 200-300ms range. Ran a CM-BKK test and was getting 13.1 Mbps down and 1.1 Mbps up. To San Francisco 4.84 down, .91 up. Below, 1st data CM-BKK, 2nd CM-SFO (San Francisco). However, for a few days off and on and have been getting spotty speeds. Turned my router off for a while as it is on 24/7 and it comes back up usually to normal speed. BTW-that is the 13Mbps 3BB package. CM-BKK bkk.JPG CM-SFO San Fran.JPG Hello, Tywais. Which speedtest site is that? Link to comment Share on other sites More sharing options...
Tywais Posted December 18, 2013 Share Posted December 18, 2013 Now I'm stuck with an international bandwidth of between 2-6 M whereas normally I get between 10-12 M That number, 10-12, is not accurate as it is ISP caching of speedtest data. Need to check the ping response and that will verify it. If you get pings around 45ms to the US that is invalid and should be in the 200-300ms range. Ran a CM-BKK test and was getting 13.1 Mbps down and 1.1 Mbps up. To San Francisco 4.84 down, .91 up. Below, 1st data CM-BKK, 2nd CM-SFO (San Francisco). However, for a few days off and on and have been getting spotty speeds. Turned my router off for a while as it is on 24/7 and it comes back up usually to normal speed. BTW-that is the 13Mbps 3BB package. CM-BKK bkk.JPG CM-SFO San Fran.JPG Hello, Tywais. Which speedtest site is that? The standard speedtest.net (Okla) site. I usually don't rely on Okla sites but if the ping comes out correct than I feel the data is correct. Will also depend on your ISP as to whether they cache these type of sites or not. DSLReports is better as you can choose whether to use Java based or Flash (more chance of caching with Flash). Link to comment Share on other sites More sharing options...
hml367 Posted December 18, 2013 Share Posted December 18, 2013 Thanks, Tywais. Ok... I did a test on Ookla and got the longer ping. It shows a download speed of almost 5mb. I don't get that kind of download speed on other sites yet I do get a believable ping. I have a problem with java tests on dslreports because I don't have java loaded on my Windows 8 machines. Thank you for the response. Link to comment Share on other sites More sharing options...
Tywais Posted December 18, 2013 Share Posted December 18, 2013 Here is a good indicator of International BW limits. From my university server on the campus 1Gbps FO backbone. 1st one to BKK, 2nd to San Francisco. Link to comment Share on other sites More sharing options...
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