pattayapip Posted April 2, 2014 Share Posted April 2, 2014 Just bought a Brand New TP Link TD-W890 Modem RouterI have already set up a TP Link TD854W Modem Router that is working fine The problem I have is not really setting the Modem/Router up, But that when connected to the Phone line it will not hold the ADSL signal ?? Cannot be anything wrong with the line or Signal as it works fine on the other Router ?? As in once switched on after initial starting up phase it searches, recognises, and holds the ADSL signal, Hmmm but when I plug my new W8980 in it searches (Flashes) but will not hold or connect to the signal It is all configured correctly, but as I understand it even from new set up before configuration it should recognise the signal and the ADSL light would light up and stay lit ???Is this a duff Router that needs replacing or ???Any help appreciated, have a 10 Mb TOT connection and have engineer coming out at some point, but not sure when, as wanted to double check with him before I attempt to replace the equipment Thanks Link to comment Share on other sites More sharing options...
MJCM Posted April 2, 2014 Share Posted April 2, 2014 (edited) Did you use VPI/VCI 1/32 and Ppoe ? DSL Modulation Type: - Auto Sync Up Annex Type Annex A/L Edited April 2, 2014 by MJCM Link to comment Share on other sites More sharing options...
pattayapip Posted April 2, 2014 Author Share Posted April 2, 2014 I did indeed, but like I said before, even if I had not got to that stage the ADSL light should connect and be continuous I have no problem connecting to the Router, its the ADSL connection that wont hold, it holds and works fine on the other Router Link to comment Share on other sites More sharing options...
MJCM Posted April 2, 2014 Share Posted April 2, 2014 (edited) Even when you did not put in the username and password but you put in the adsl settings, adsl should connect and should stay stable on.Modem doa ? Ps: Can you paste the messages under System Tools - System Log. ? I am not sure if you have this as I am using a TpLink TD-W8970 Sent from my iPad so Please excuse any typos Edited April 2, 2014 by MJCM Link to comment Share on other sites More sharing options...
pattayapip Posted April 2, 2014 Author Share Posted April 2, 2014 Will do this very shortly when I can disconnect from internet as waiting on an important Skype call, thanks Link to comment Share on other sites More sharing options...
Dork Posted April 2, 2014 Share Posted April 2, 2014 You're right that the modem should make the ADSL sync regardless of the settings. Are you sure that the line is in good condition? I have seen the situation where with a poor ADSL signal, one modem can't connect but another one can albeit at a lower than optimum speed. Perhaps reconnect the modem that does sync and check the ADSL stats. The sync rate should be 10-20% higher than your package speed. Link to comment Share on other sites More sharing options...
pattayapip Posted April 2, 2014 Author Share Posted April 2, 2014 How do I check that ? Link to comment Share on other sites More sharing options...
MJCM Posted April 2, 2014 Share Posted April 2, 2014 Here is an example how you can check Current Rate is 8188 but the line is capable of 14568 Link to comment Share on other sites More sharing options...
pattayapip Posted April 2, 2014 Author Share Posted April 2, 2014 (edited) Even when you did not put in the username and password but you put in the adsl settings, adsl should connect and should stay stable on. Modem doa ? Ps: Can you paste the messages under System Tools - System Log. ? I am not sure if you have this as I am using a TpLink TD-W8970 Sent from my iPad so Please excuse any typos Index Time Type Level Content 1 1970-01-01 07:01:59 DSL Notice xdsl HANDSHAKE!! 2 1970-01-01 07:01:56 DSL Notice xdsl READY!! 3 1970-01-01 07:01:53 DSL Notice xDSL Leave SHOWTIME!! 4 1970-01-01 07:01:52 DSL Notice xdsl HANDSHAKE!! 5 1970-01-01 07:01:49 DSL Notice xdsl READY!! 6 1970-01-01 07:01:46 DSL Notice xDSL Leave SHOWTIME!! 7 1970-01-01 07:01:45 DSL Notice xdsl HANDSHAKE!! 8 1970-01-01 07:01:42 DSL Notice xdsl READY!! 9 1970-01-01 07:01:42 PPP Information ppp0 sent [PADI Host-Uniq(0x000008a3)] 10 1970-01-01 07:01:39 DSL Notice xDSL Leave SHOWTIME!! 11 1970-01-01 07:01:38 DSL Notice xdsl HANDSHAKE!! 12 1970-01-01 07:01:35 DSL Notice xdsl READY!! 13 1970-01-01 07:01:32 DSL Notice xDSL Leave SHOWTIME!! 14 1970-01-01 07:01:32 PPP Information ppp0 sent [PADI Host-Uniq(0x000008a3)] 15 1970-01-01 07:01:31 DSL Notice xdsl HANDSHAKE!! 16 1970-01-01 07:01:28 DSL Notice xdsl READY!! 17 1970-01-01 07:01:27 PPP Information ppp0 sent [PADI Host-Uniq(0x000008a3)] 18 1970-01-01 07:01:27 DHCPD Notice Recv INFORM from CC:AF:78:06:58:BF 19 1970-01-01 07:01:25 DSL Notice xDSL Leave SHOWTIME!! 20 1970-01-01 07:01:24 DSL Notice xdsl HANDSHAKE!! 21 1970-01-01 07:01:24 DHCPD Notice Send ACK to 192.168.1.103 22 1970-01-01 07:01:23 DHCPD Notice Recv REQUEST from CC:AF:78:06:58:BF 23 1970-01-01 07:01:21 PPP Error ppp0 24 1970-01-01 07:01:21 PPP Error ppp0 Timeout waiting for PADO packets 25 1970-01-01 07:01:21 DSL Notice xdsl READY!! 26 1970-01-01 07:01:18 DSL Notice xDSL Leave SHOWTIME!! 27 1970-01-01 07:01:17 DSL Notice xdsl HANDSHAKE!! 28 1970-01-01 07:01:14 DSL Notice xdsl READY!! 29 1970-01-01 07:01:11 DSL Notice xDSL Leave SHOWTIME!! 30 1970-01-01 07:01:10 DSL Notice xdsl HANDSHAKE!! 31 1970-01-01 07:01:07 DSL Notice xdsl READY!! 32 1970-01-01 07:01:04 DSL Notice xDSL Leave SHOWTIME!! 33 1970-01-01 07:01:03 DSL Notice xdsl HANDSHAKE!! 34 1970-01-01 07:01:01 PPP Information ppp0 sent [PADI Host-Uniq(0x00000734)] 35 1970-01-01 07:01:00 DSL Notice xdsl READY!! 36 1970-01-01 07:00:57 DSL Notice xDSL Leave SHOWTIME!! 37 1970-01-01 07:00:56 DSL Notice xdsl HANDSHAKE!! 38 1970-01-01 07:00:53 DSL Notice xdsl READY!! 39 1970-01-01 07:00:51 PPP Information ppp0 sent [PADI Host-Uniq(0x00000734)] 40 1970-01-01 07:00:50 DSL Notice xDSL Leave SHOWTIME!! 41 1970-01-01 07:00:49 DSL Notice xdsl HANDSHAKE!! 42 1970-01-01 07:00:46 PPP Information ppp0 sent [PADI Host-Uniq(0x00000734)] 43 1970-01-01 07:00:46 DSL Notice xdsl READY!! Edited April 2, 2014 by pattayapip Link to comment Share on other sites More sharing options...
pattayapip Posted April 2, 2014 Author Share Posted April 2, 2014 I did a factory reset before this hence date, but the date was set before Link to comment Share on other sites More sharing options...
pattayapip Posted April 2, 2014 Author Share Posted April 2, 2014 Here is an example how you can check i.JPG Current Rate is 8188 but the line is capable of 14568 Interface : EthernetADSLWLAN Transmit Statistics Receive Statistics Transmit total PDUs 6712 Receive total PDUs 5720 Transmit total Error Counts 0 Receive total Error Counts 0 Link to comment Share on other sites More sharing options...
pattayapip Posted April 2, 2014 Author Share Posted April 2, 2014 Still looking sorry, different interface Link to comment Share on other sites More sharing options...
MJCM Posted April 2, 2014 Share Posted April 2, 2014 Nothing to solve this in the logs, but can you check what your MTU is. Tot wants (i believe) 1492. You could try lowering it. Link to comment Share on other sites More sharing options...
pattayapip Posted April 2, 2014 Author Share Posted April 2, 2014 Thanks MJCM, had a reply from TP Link saying : In your case, please try to reset your TD-W8980: http://www.tp-link.com/en/article/?faqid=496 Then check the ADSL light. If the ADSL lihgt is on after the reseting, please try to configure it again. If the ADSL light is still not solid on, which means this modem is fautly. Please contact the retailer who you purchased this from for replacement. Have done the above so will package it up and send back, fingers crossed the replacement will work straight out of the box, very frustrating, many thanks for your help and input Cheers Link to comment Share on other sites More sharing options...
MJCM Posted April 2, 2014 Share Posted April 2, 2014 Oke I hate this when this happens. I had it with a ASUS-DSLN55U (45xx Thb) the Wireless 2.4Ghz refused to work but only the 5Ghz worked. I am still (4 months on) waiting for a replacement (but already bought a new Tp-Link WD8970) Good Luck ! Link to comment Share on other sites More sharing options...
pattayapip Posted April 2, 2014 Author Share Posted April 2, 2014 Oke I hate this when this happens. I had it with a ASUS-DSLN55U (45xx Thb) the Wireless 2.4Ghz refused to work but only the 5Ghz worked. I am still (4 months on) waiting for a replacement (but already bought a new Tp-Link WD8970) Good Luck ! Thanks again, bought from Lazada hope their replacement policy is as good as it says Will report back once (if) I get the replacement Link to comment Share on other sites More sharing options...
touch Posted April 3, 2014 Share Posted April 3, 2014 I bought the 8970 tp-link some months ago and couldnt get it to work with TOT. According to TP-link and TOT it doesn't work with the Forth equipment TOT uses in their dslams. Actually, tp-link doesn't have any gigabit adsl router that works with TOT. At least not when i last asked about one month ago. Link to comment Share on other sites More sharing options...
MJCM Posted April 3, 2014 Share Posted April 3, 2014 (edited) I bought the 8970 tp-link some months ago and couldnt get it to work with TOT. According to TP-link and TOT it doesn't work with the Forth equipment TOT uses in their dslams. Actually, tp-link doesn't have any gigabit adsl router that works with TOT. At least not when i last asked about one month ago. I have a 8970 and it works fine with both Tot and 3bb.Sent from my iPad so Please excuse any typos Edited April 3, 2014 by MJCM Link to comment Share on other sites More sharing options...
touch Posted April 5, 2014 Share Posted April 5, 2014 Thanks, I'll give them a call and ask again. Are you happy with it? An acquaintance said the WiFi on his was a bit weak. Link to comment Share on other sites More sharing options...
MJCM Posted April 5, 2014 Share Posted April 5, 2014 (edited) Yeah I like it, and I don't have a problem with the wireless. In total I have approx. 8 devices (at the same time) connected to the wireless and they all can access the internet and do their normal stuff. And I only connected 2 of the antenna's, and for the price (2xxx Thb) you can't go wrong. You could also consider the Asus-DSL N55U but that is around 4xxx Thb, I had one but the 2.4ghz refused to connect and only the 5ghz worked. http://i.nvade.it/2ze Edit : // Added Screenshot Here a capture of this morning of the ADSL log, so you can see it works with TOT (the Y....@tothome is my userid for the TOT Network) Ps: The time is off because the internet was not connected yet and could not sync the time with a Time Server Edited April 5, 2014 by MJCM Link to comment Share on other sites More sharing options...
lomatopo Posted April 5, 2014 Share Posted April 5, 2014 We had many, many issues with TP-Link DSL gear on many customer installs over the years, albeit with True and 3BB. TP-Link always seemed to have DSL firmware issues; we threw all the TP-Link gear in the trash and have been using Asus on most DSL installs without a single issue. I would reset the modem; some devices require you to hold the reset button for a long, long time. I would then update the firmware. Finally I would manually re-configure the DSL/WAN interface - remember to save the config, reboot the modem, making sure you've selected that WAN interface as "active"., paying special attention to the username and password - the log posted above looks like username/password error. Not sure why the OP needs to replace a known, good, working unit (TP-Link TD854W) but guess there must be some reason? Obviously the line is functioning properly, and I suspect the new modem is too, so you're left with a config. issue. Link to comment Share on other sites More sharing options...
pattayapip Posted April 5, 2014 Author Share Posted April 5, 2014 (edited) Just thought I would try a new supposedly better modem/router plus the fact can use it as printer server I did manually reset I did update firmware I did put all settings correct The ADSL light should come on and hold without me doing anything to the equipment I did follow TP Link support instructions Returning it for replacement as per their comments Edit Spelling Edited April 5, 2014 by pattayapip Link to comment Share on other sites More sharing options...
pattayapip Posted April 19, 2014 Author Share Posted April 19, 2014 Just returned home from work, got my new Router and right out of the box works fine So all Good Now Thanks 1 Link to comment Share on other sites More sharing options...
touch Posted April 23, 2014 Share Posted April 23, 2014 I had a talk with TP-Link yesterday and there is indeed a problem with their routers, 8970 and 8980 ,However, only with some dslams. There is a new firmware coming in June,tentatively, which is going to fix it. They will not make a big deal of it, if one wants to know one has to check the version number. Seems like MJCM and Slip are among the lucky ones Link to comment Share on other sites More sharing options...
MJCM Posted April 23, 2014 Share Posted April 23, 2014 (edited) I had a talk with TP-Link yesterday and there is indeed a problem with their routers, 8970 and 8980 ,However, only with some dslams. There is a new firmware coming in June,tentatively, which is going to fix it. They will not make a big deal of it, if one wants to know one has to check the version number. Seems like MJCM and Slip are among the lucky ones Could be, but I am not touching that Firmware If it works don't try to fix it The connection I have with TOT (the 8970 is my TOT dedicated router and a Dlink is my 3BB dedicated one) is at the moment oke and not causing any disconnections. (online for 10 hours straight already today) attainable max rate upstream 1236 and download 15592. Snr Margin upstream 26.6 and downstream 14.8 Line atten upstream 7.9 and downstream 24.4 Errors (both 0) But I will test the DLink (and I also have a ASUS) with TOT and see what they bring Edited April 23, 2014 by MJCM Link to comment Share on other sites More sharing options...
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