CTH issues

[appleman_thai]

Hi all

I got CTH installed last year to watch the Premier League.

I've really only watched the football and sky news.

I've noticed a few issues and want to know if it's just my box or my setup that's the problem.

Note I have a satellite dish and not cable.

When flicking through the channels it takes a good few seconds for the channel to change after clicking the button. So much so that it's impossible to channel surf.

When I click on epg I always get "no information". It never shows anything so I can't check schedules.

Sky News flickers and jumps every few minutes. It's annoying but bearable.

Recently even the stadium channels start to get pixelated and flicker.

The sound is out of sync on a lot of the Thai music channels like sabaidee and fan TV.

Now that I've written them all down it sounds like a lot of issues.

So anyone have similar problems and more importantly solutions?

Thanks in advance.

[uptheos]

Sounds like you got one of the better systems!

[appleman_thai]

Lol. I guess I should count myself lucky so....

[NE1]

Think your dish needs re-aligning.

[appleman_thai]

Think your dish needs re-aligning.

Thanks for reply. So do you have similar issues or does it all work faultlessly?

[NE1]

The issues I have with mine is , the slightest bit of wind or rain and it loses the signal intermittently.

[chris2004]

That's why i ditched CTH after 6 months. Impossible to watch with no Programme Guide and that delay in the remote.

[appleman_thai]

Oh so it's maybe not just my box! Even their website has an awful programme schedule. It's like a kid just learnt html and was trying a hello world effort!

[Hornell]

I live rather in the boonies so got CTH two months ago. I couldn't figure out why I had no news, only one film channel and a million football channels. Wventually CTH informed me that I had been fitted up with the wrong package - I had asked for the full monty! Not thier fault, OK, but the faults and niggles already mentioned by others are the same for me, so rather that 'start again' with a new package as advised by CTH, I have decided to ditch it and go back to UBC sorry TRUE. No information, no bills and useless admin I can do without.

[NE1]

I would revert back to True if they had the footy , as it stands CTH is better than nothing , but only just.

[uptheos]

I would revert back to True if they had the footy , as it stands CTH is better than nothing , but only just.

Me too

[dandun]

I had the same problem about the remote control, cth sent tech guys and they did update on the box and now no delay on the remote . update is very simple that you can to it your self too. i can not remember the exact steps but it was done from the box .

[appleman_thai]

I had the same problem about the remote control, cth sent tech guys and they did update on the box and now no delay on the remote . update is very simple that you can to it your self too. i can not remember the exact steps but it was done from the box .

Thanks for information. I tried the OTA upgrade but it fails every time.

After they fixed the remote time delay did you get TV schedule via EPG too?

[BenCrew]

I also have the satellite dish, and the same gripes, tho' I do manage to watch 99.9% of the EPL in glorious HD, so I'm not complaining...Also, I haven't received this season's bill ...yet. I can do with the slow channel change etc because I pay for Channel 188 Sky News and Channel 61...12K Baht for 2 channels? Yes, I know I'm a mug, but love the footie, love the picture quality.

[NE1]

I see the Travel Channel is getting the axe at the end of the month.

[BenCrew]

Oh...now if they would have focused on the change in visa regulations here, they'd have survived....but instead it's 'Welcome to the idyllic, breathtaking shores of the Maldives'..oh well.

[dandun]

I had the same problem about the remote control, cth sent tech guys and they did update on the box and now no delay on the remote . update is very simple that you can to it your self too. i can not remember the exact steps but it was done from the box .

Thanks for information. I tried the OTA upgrade but it fails every time.

After they fixed the remote time delay did you get TV schedule via EPG too?

Unfortunately not. I only got the remote control fixed. program guide is still not working. But at least i am happy with the remote. i can tell you the delay before was making me want to throw the whole thing off the window. i suggest call them and let them send tech guys. i called in the morning and they came same day with in couple hours.

[appleman_thai]

I had the same problem about the remote control, cth sent tech guys and they did update on the box and now no delay on the remote . update is very simple that you can to it your self too. i can not remember the exact steps but it was done from the box .

Thanks for information. I tried the OTA upgrade but it fails every time.

After they fixed the remote time delay did you get TV schedule via EPG too?

Unfortunately not. I only got the remote control fixed. program guide is still not working. But at least i am happy with the remote. i can tell you the delay before was making me want to throw the whole thing off the window. i suggest call them and let them send tech guys. i called in the morning and they came same day with in couple hours.

Cheers for update. I'll call into them later... I'm out in the sticks!

[appleman_thai]

I also have the satellite dish, and the same gripes, tho' I do manage to watch 99.9% of the EPL in glorious HD, so I'm not complaining...Also, I haven't received this season's bill ...yet. I can do with the slow channel change etc because I pay for Channel 188 Sky News and Channel 61...12K Baht for 2 channels? Yes, I know I'm a mug, but love the footie, love the picture quality.

Lol. Exactly like me. I just use the pr button to flick through both channels.

[chris2004]

I had the same problem about the remote control, cth sent tech guys and they did update on the box and now no delay on the remote . update is very simple that you can to it your self too. i can not remember the exact steps but it was done from the box .

If it's so easy to fix why don't they send out a note to customers explaining the fix. Or would that be too sensible for a thai company.

[Jip99]

We know that CTH admin is crap but I want to pay my second year renewal online.

Call centre staff keep trying to get us to go to Bangkok Bank, get a receipt and fax it..... antiquated ???

If they have a bank account then they can be paid online with the necessary advice of payment going via email.

Has anyone done this?

[appleman_thai]

Just an update on trying to fix these issues.

I tried the OTA update setting on the TV (Over The Air - i presume). However, each time I try it, it just says failed download.

The channels seem to have changed yesterday as it automatically did a new search itself.

So I went to the local CTH office to see if there was anything they could do to help..... change the alignment of the dish, do a box upgrade etc etc

Their advice - buy a GMM Z HD box instead! <deleted>?! I don't want another box - I want to fix this one LOL.

They just weren't listening..... only 140 baht per month for the GMM box..... blah, blah, blah..... so I had time to spare so I teased it out a little further.... at first, everything was no problem and everything would work - and just 140 baht - no extras.....

But with my few questions I blew that crap out of the water....

It would actually cost 449 baht per month, I would have to buy the box for 1300 baht and I would have to pay 300 baht for the realignment of the satellite. OK - still not too bad.... but what guarantee is there that I won't have same problem with the GMM box (slow to change channels, no EPG information, crappy interference on Sky News and recently on Stadium 6)......?

No problem - everything work ok...... well, show me!....Show me ONE BOX working..... Mai mi.....but have Vietnamese channels :-)

<deleted>? I don't want Vietnamese channels...... LOL..... at this stage, I'm already laughing quite loud at their pathetic sales attempts......

I took away some light reading......but still have the same CTH issues... not sure if I want to go down the GMM route now......

Oh, and as a parting shot, they mentioned that cable is better than satellite..... but when I installed CTH one year ago I originally went for cable but it was absolutely awful - unwatchable..... so switched to satellite.... now they're telling me to get cable..... <deleted>.... I was waiting for them to tell me to stand on my left leg while holding the satellite in my right hand facing west and gently waving it in a circular motion to get a better reception...... nothing would have surprised me.... but i'm still smiling (maybe I'm turning native!!)

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