ford8 Posted October 4, 2014 Share Posted October 4, 2014 (edited) I want to return my box and cancel my subscription, my emails have been ignored. The location according to their GPS co-ords is in a field, and no 'phone numbers are given. Can anyone kindly tell me where it is and tel number if possible ? Maybe the area is now built up ? Thanks in advance Edited October 4, 2014 by ford8 Link to comment Share on other sites More sharing options...
gmac Posted October 4, 2014 Share Posted October 4, 2014 I believe the point marked in your attached photo is for a shop which certainly does installations for CTH (there's a load of new CTH signage outside it as well) but as far as I am aware it is not actually a CTH Office. I have been trying to cancel and return my set top box for 4/5 months without success. Phone calls and e-mails seem to be a waste of time. Link to comment Share on other sites More sharing options...
ford8 Posted October 4, 2014 Author Share Posted October 4, 2014 I believe the point marked in your attached photo is for a shop which certainly does installations for CTH (there's a load of new CTH signage outside it as well) but as far as I am aware it is not actually a CTH Office. I have been trying to cancel and return my set top box for 4/5 months without success. Phone calls and e-mails seem to be a waste of time. The lawyer on Thaivisa advised that we are liable for all charges up to actually visiting the "office", I will try to find it by pushbike. Link to comment Share on other sites More sharing options...
NE1 Posted October 4, 2014 Share Posted October 4, 2014 Just been doing a bit of Google work , and by all accounts the place you are looking for is 2 doors up from the big TOA colour world paint shop on the right hand side of PattayThai heading to Sukhumvit. Link to comment Share on other sites More sharing options...
KittenKong Posted October 4, 2014 Share Posted October 4, 2014 The CTH agent's office is here: http://goo.gl/maps/8eYca It's the shop with "ITCARE" above it. And yes, it does look completely fly-by-night. Link to comment Share on other sites More sharing options...
chris2004 Posted October 4, 2014 Share Posted October 4, 2014 I just cancelled my subscription and told CTH to collect their equipment. I obviously don't pay them any more. Despite numerous letters i have heard nothing more. Link to comment Share on other sites More sharing options...
ford8 Posted October 4, 2014 Author Share Posted October 4, 2014 Just been doing a bit of Google work , and by all accounts the place you are looking for is 2 doors up from the big TOA colour world paint shop on the right hand side of PattayThai heading to Sukhumvit. You are hero Thank you very much. I will PM the other poster about how he cancelled, unsuccesfully Link to comment Share on other sites More sharing options...
emilymat Posted October 4, 2014 Share Posted October 4, 2014 I opened a thread some time ago about CTH. I wanted to pay, not cancel. Shop on South Road - no help. Web site - no help Help line - no help.! Have not paid for 10 months, no bills. I'm just waiting for them to turn up and snatch back the dish etc. Anyway, it does confirm 2 things to me in respect of this thread. 1. CTH is in a mess in respect to its customer base. 2. The shop in South Road is just an 'installation' outfit, as they transferred my dish etc. from my old to new address - even though I hadn't paid anything for months. I did pay the installers in cash but it was clear they had no formal link with CTH as a company. Link to comment Share on other sites More sharing options...
ford8 Posted October 4, 2014 Author Share Posted October 4, 2014 I've been getting regular bills, never opened them for months since originally they were conflicting and I tried to get a consolidation of what I owed, Once, I did get through but I was told that the a/c number I gave (their number) was invalid and so was my tel number listed on the agreement. He said he would call back............................... Just opened a bill, just shows the monthly amount. Will go to the "office" and record my encounter, I can't believe they won't try eventually to get their pound/s of flesh, using the "law" advised on ASK The Lawyer on this forum. Link to comment Share on other sites More sharing options...
ford8 Posted October 6, 2014 Author Share Posted October 6, 2014 Mirabilis Dictu !!! See record of emails over weekend email [email protected] I have been trying to find a CTH in pattaya, to cancel my subscription Please advise ..........................................................................................................................Please send your passport sign up your signature send to this email [email protected] and please inform CTH reason you wanna cancel.Best RegardsCTH Callcenter ............................................................................................................................................................................................. Reasons NO schedule of at least the football, easily found at any time including replays.....on a channel not on Facebook. NO News Channel, Why not AlJazeera ? Please don't mention Fox ! . Thank You NB "wanna" above Link to comment Share on other sites More sharing options...
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