lostinisaan Posted April 2, 2015 Share Posted April 2, 2015 Hello and Sawasdee khrap, I'm trying to help an older guy out to fix something on his PC. He seems to have a problem to use Microsoft Outlook to give me Remote Assistance Rights. I've tried it with mine, sent him an invitation and it worked.well, showed me the password I'd have to send him, if I'd need help. What's the easiest way to help this guy out? I had him on the phone for ten times now and he's not able to do simple things. Any ideas would be highly appreciated. Thanks in advance. Link to comment Share on other sites More sharing options...
lostinisaan Posted April 2, 2015 Author Share Posted April 2, 2015 (edited) P.S. Both machines are running W 7. No idea about "easy connect" to be honest. I did sent him a link from Microsoft how to do it, but it wasn't successful. P.S. He's using a sort of Satelite provider to have Internet out in the sticks. Edited April 2, 2015 by lostinisaan Link to comment Share on other sites More sharing options...
wxpwzrd Posted April 2, 2015 Share Posted April 2, 2015 Teamviewer at www.teamviewer.com 2 Link to comment Share on other sites More sharing options...
lostinisaan Posted April 2, 2015 Author Share Posted April 2, 2015 Teamviewer at www.teamviewer.com Thanks a lot. Did this set up on mine, awaiting the other guy's answer. Thanks a lot for the link. Link to comment Share on other sites More sharing options...
lostinisaan Posted April 2, 2015 Author Share Posted April 2, 2015 (edited) I wanna shoot myself with a computer mouse. The guy doesn't get it. He "forgot" his Yahoo password to use the Windows Invitation, plus he doesn't understand to use the Team Viewer program. OMG. Edited April 2, 2015 by lostinisaan Link to comment Share on other sites More sharing options...
RichCor Posted April 2, 2015 Share Posted April 2, 2015 TeamViewer is the easiest. Once installed it only requires it be started and provide the other person the identification code that appears onscreen to initiate a remote connection. If you're then familiar with team viewer you can then set it to belong to a group, assign it a remote access passcode, and launch as startup for true any-time remote access control. 1 Link to comment Share on other sites More sharing options...
lostinisaan Posted April 2, 2015 Author Share Posted April 2, 2015 TeamViewer is the easiest. Once installed it only requires it be started and provide the other person the identification code that appears onscreen to initiate a remote connection. If you're then familiar with team viewer you can then set it to belong to a group, assign it a remote access passcode, and launch as startup for true any-time remote access control. Thanks a lot. Took some time for the guy to understand that he always has to switch the program on after a re- start, but I could finally fix his Acronis and it seems to back up now. I knock in wood. Cheers- Link to comment Share on other sites More sharing options...
Popular Post NanLaew Posted April 2, 2015 Popular Post Share Posted April 2, 2015 TeamViewer is the easiest. Once installed it only requires it be started and provide the other person the identification code that appears onscreen to initiate a remote connection. If you're then familiar with team viewer you can then set it to belong to a group, assign it a remote access passcode, and launch as startup for true any-time remote access control. Thanks a lot. Took some time for the guy to understand that he always has to switch the program on after a re- start, but I could finally fix his Acronis and it seems to back up now. I knock in wood. Cheers- Good work... but next time you are 'Teamviewing' with his machine, why don't you configure his Teamviewer to launch at startup so that you can jump right in when he has a problem in the future? Or maybe you are tired of this particular hand-holding exercise... must be frustrating at times. I am interested in the latency in your sessions with the other guy being on a slower, internet-by-satellite connection? How did it compare with a 'regular' Teamviewer session where both parties are on decent speed, wired connections? 3 Link to comment Share on other sites More sharing options...
lostinisaan Posted April 2, 2015 Author Share Posted April 2, 2015 (edited) TeamViewer is the easiest. Once installed it only requires it be started and provide the other person the identification code that appears onscreen to initiate a remote connection. If you're then familiar with team viewer you can then set it to belong to a group, assign it a remote access passcode, and launch as startup for true any-time remote access control. Thanks a lot. Took some time for the guy to understand that he always has to switch the program on after a re- start, but I could finally fix his Acronis and it seems to back up now. I knock in wood. Cheers- Good work... but next time you are 'Teamviewing' with his machine, why don't you configure his Teamviewer to launch at startup so that you can jump right in when he has a problem in the future? Or maybe you are tired of this particular hand-holding exercise... must be frustrating at times. I am interested in the latency in your sessions with the other guy being on a slower, internet-by-satellite connection? How did it compare with a 'regular' Teamviewer session where both parties are on decent speed, wired connections? I've finally spent some hours to get all sorted out. It is a very frustrating "exercise" when people don't even know what a screenshot, etc..is. The speed was okay, until around 7 pm, when the SpyHunter update slowed down to 3.5 kb per second and we finally decided to stop for today. But thanks a lot for the tip. I guess that he'd learned more today than he could actually understand. P.S. And the guy had to go to bed as well. Edited April 2, 2015 by lostinisaan Link to comment Share on other sites More sharing options...
arrowsdawdle Posted April 3, 2015 Share Posted April 3, 2015 Teamviewer at www.teamviewer.com Exactly, but if you don't know enough to use Teamviewer, he would be nuts to let you have access to his PC. Link to comment Share on other sites More sharing options...
arrowsdawdle Posted April 3, 2015 Share Posted April 3, 2015 If you are looking for a guy who is cheaper than you could imagine and more professional than you could expect, get in touch with Chairat but speak English slowly. Better you should email him or visit his website and he can remote in to your Mac or PC, or he has a tiny shop located in Mega Bangna near where Big C exits to the free shuttle to/from Udom Suk. This guy does business like a westerner. Link to comment Share on other sites More sharing options...
glegolo Posted April 3, 2015 Share Posted April 3, 2015 Is the suggestion to take on your coat, and your damn shoes, and just take the bus or car and go there in person,,, is that to remote thinking?? Glegolo Link to comment Share on other sites More sharing options...
micmichd Posted April 3, 2015 Share Posted April 3, 2015 Try Remote Desktop (RDP) if you both have Windows Professional. Link to comment Share on other sites More sharing options...
lostinisaan Posted April 3, 2015 Author Share Posted April 3, 2015 Is the suggestion to take on your coat, and your damn shoes, and just take the bus or car and go there in person,,, is that to remote thinking?? Glegolo Why so upset, Mr. Gigolo? I suggest to purchase some new eye glasses that enables you to read and understand the damn problem. Link to comment Share on other sites More sharing options...
how241 Posted April 3, 2015 Share Posted April 3, 2015 Teamviewer at www.teamviewer.com Thanks for the link... Link to comment Share on other sites More sharing options...
hawksway Posted April 3, 2015 Share Posted April 3, 2015 Google searches show many companies are into this game. For Microsoft products get the Man to contact Microsoft direct and using Citrix or similar they can take over his PC. Might cost him about $90 U.S perhaps less in Thailand but they are experts and will fix it. He will need a credit or debit card. Link to comment Share on other sites More sharing options...
lostinisaan Posted April 3, 2015 Author Share Posted April 3, 2015 Google searches show many companies are into this game. For Microsoft products get the Man to contact Microsoft direct and using Citrix or similar they can take over his PC. Might cost him about $90 U.S perhaps less in Thailand but they are experts and will fix it. He will need a credit or debit card. God, the machine is fixed, works well and I just don't understand why some people can't read. I'm an expert too, guess you couldn't have followed all the steps i did yesterday, having full control over a guy's machine. . Good luck with your $ 90 buddy. 1 Link to comment Share on other sites More sharing options...
IMHO Posted April 3, 2015 Share Posted April 3, 2015 teamviewer + RichCor 1 Link to comment Share on other sites More sharing options...
lostinisaan Posted April 5, 2015 Author Share Posted April 5, 2015 (edited) teamviewer + RichCor And guys like me who can deal with Alzheimer affected people.....the guy even forgot to say thank you, once the thing worked again. Okay, to his credit he can always blame Alzheimer for it. Gotta think twice next time. Edited April 5, 2015 by lostinisaan Link to comment Share on other sites More sharing options...
TallGuyJohninBKK Posted April 5, 2015 Share Posted April 5, 2015 I'm good with computers. My elderly father in the U.S. isn't. I tried to get him using TeamViewer once a couple years back, admittedly with the disadvantage of me being here in Thailand at the time I was trying to help him remotely set up TV on his PC. Never was able to get him to get it installed and working on his end. He couldn't follow directions, didn't understand what it was about or how to proceed. In the end, I gave up on that venture. I understand the headaches of this, particularly with the technically impaired. Link to comment Share on other sites More sharing options...
jethro69 Posted April 5, 2015 Share Posted April 5, 2015 Try Remote Desktop (RDP) if you both have Windows Professional. I found RDP to be extremely slow compared to Teamviewer. Although I (mis)use RDP for a Browser game on my Forex VPS, With Teamvierer I access my mothers PC back home. Link to comment Share on other sites More sharing options...
balo Posted April 5, 2015 Share Posted April 5, 2015 I also do this remote business , easy to earn money that way, And you can have customers all over the world. 1 Link to comment Share on other sites More sharing options...
lostinisaan Posted April 5, 2015 Author Share Posted April 5, 2015 I also do this remote business , easy to earn money that way, And you can have customers all over the world. Well spoken. Once you know all the tricks, you can easily make good money. Is there a way to make file transfer a little bit faster? Thanks a lot in advance and my deepest appreciation for getting that far. Whenever I encounter a problem it makes me realize that I know nothing, but once I understand how to get the problem fixed, a good way to prevent Alzheimer... Once I know how to transfer files a little faster, it will be easy to put new programs on. Just saying. Cheers- . Link to comment Share on other sites More sharing options...
RichCor Posted April 5, 2015 Share Posted April 5, 2015 Once I know how to transfer files a little faster, it will be easy to put new programs on. Just saying. Cheers- . I usually don't use the transfer file function for installation files. Too big, too slow. I remote in then use their browser to direct it to download relevant software using their higher-speed connection then run the install process (and enter any relevant install keys). 1 Link to comment Share on other sites More sharing options...
balo Posted April 5, 2015 Share Posted April 5, 2015 Same here, when you have a good connection with the remote computer everything can be done from there. In the western world most people have far better internet speed than here in Thailand. The only problem here is the speed during prime time , so I do my remote work early mornings or during the day local time. 1 Link to comment Share on other sites More sharing options...
lostinisaan Posted April 5, 2015 Author Share Posted April 5, 2015 Once I know how to transfer files a little faster, it will be easy to put new programs on. Just saying. Cheers- . I usually don't use the transfer file function for installation files. Too big, too slow. I remote in then use their browser to direct it to download relevant software using their higher-speed connection then run the install process (and enter any relevant install keys). Thanks, did that with the older guy's machine as well, but was just thinking how to put a new program on a machine in let's say Germany. But you've already answered my question. Thanks a lot again. You're the man. Cheers- Link to comment Share on other sites More sharing options...
lostinisaan Posted April 5, 2015 Author Share Posted April 5, 2015 Same here, when you have a good connection with the remote computer everything can be done from there. In the western world most people have far better internet speed than here in Thailand. The only problem here is the speed during prime time , so I do my remote work early mornings or during the day local time. Thanks, a very valid point to consider, combined with the time difference. Khop Khun La Lai.... Link to comment Share on other sites More sharing options...
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