BBc iplayer not working

[teacherofwoe]

BBC iplayer hasn't been working for a few days. Has anyone else had a problem?

[worgeordie]

It was not working while using the VPN Zenmate,

so I changed to Hola VPN and it was working well

last night.

regards Worgeordie

[russ1]

Just tried now. Works perfectly using zenMate on google chrome, Cat Fibre 20/3. I can't get it to work on Firefox just says try again, but live tv is working.

[KhunBENQ]

http://www.bbc.co.uk/iplayer/episode/b05whxl8/the-detectives-3-judgement-day

Chrome with ZenMate (UK): the content doesn't seem to be working.

Retry, retry, ... giving up.

Switching ZenMate off, using a VPN (CyberGhost): video starts after a while.

It stops and buffers but this is due to weak performance of CG (474 users on 20 servers ).

I have ToT, fibre 30/3.

So its an issue with ZenMate (combined with the provider?).

Not easy to interpret.

The interesting thing is that an error message instead of the geoblock message comes.

I remember to have had similar effects with sites that were very "smart" to uncover that I am using a VPN (not uncovering my real IP but the fact that I am using a "shared network device").

Some providers these days fight hard to block VPN (ZenMate?) users.

Edited May 23, 2015 by KhunBENQ

[KhunBENQ]

Just repeated:

don't know how I managed to get the error message in the first try.

Now I simply get the geoblock message with ZenMate turned ON! (UK)

http://www.bbc.co.uk/iplayer/episode/p02nb754/peter-kays-car-share-episode-6

BBC iPlayer TV programmes are available to play in the UK only. Find out why.
If you are in the UK and see this message please read this advice.

Edited May 23, 2015 by KhunBENQ

[KhunBENQ]

BBC iplayer hasn't been working for a few days. Has anyone else had a problem?

Could you be a bit more specific?

[russ1]

I have just finished watching Made in Dagenham. no problem on Chrome and ZenMate Cat 20/3.

I think it may be your ISP.

[KhunBENQ]

Hmm.

Just studied this:

https://support.zenmate.com/hc/en-us/articles/202366931-The-icon-is-green-but-geo-restricted-sites-still-recognize-my-real-location-What-can-I-do-

Geo-restricted sites such as BBC iPlayer and Netflix can use various data to recognize your real location such as IP tracking and if you've visited the site before, using cookies on your device. ZenMate allows you to bypass some of these methods by providing a different IP address in the corresponding country.

At least this gives me an idea why it so complicated to reproduce the problem.

I followed the steps and something changes, the film seems to start but in the end I get the error message again.

Too much mistery for me here. Giving up

Edited May 23, 2015 by KhunBENQ

[teacherofwoe]

Thanks for the replies and info. I've been using Firefox with Hola for over a year without problems. I am now using Chrome with Zenmate and everything is fine. Thanks for the help.

[worgeordie]

If i ever get the message from iPlayer than cannot ...........,

i just run Ccleaner deletes cache, go back to iPlayer

and it works.

regards Worgeordie