seajae Posted June 23, 2015 Share Posted June 23, 2015 Wife had to attend her father funeral in Ubon Ratchathani on the weekend and flew Lion Air, trip up was fine but on the return trip the handle on her suitcase was smashed off and her mums case had the locking mechanism all bent. Having major problems trying to get something sorted as the staff refuse to even discuss it and still waiting on a reply from them online, apparently we are not the first to have their suitcase handle smashed off so just wondering if anyone in here has had similar problems. Their flight prices were brilliant by thew way, just a pity the luggage handling/customer service was so poor Link to comment Share on other sites More sharing options...
CharlieH Posted June 23, 2015 Share Posted June 23, 2015 Moved to TRAVEL Link to comment Share on other sites More sharing options...
nowork114 Posted June 24, 2015 Share Posted June 24, 2015 You need to report damaged luggage at the airport to their staff, if you try to claim later it is usually refused. I had similar experience with NOK who damaged roof of our trolley (they drag it from stairs to loading area on concrete floor). I reported it when we arrived to destination but anyway it took 2 visits to their head offices and over 2 months to pay for the damages. Link to comment Share on other sites More sharing options...
seajae Posted June 24, 2015 Author Share Posted June 24, 2015 none of the staff at the airport would talk to us, they simply walked off and refused to say anything. The email was finally answered, they said thankyou for contacting us with your feedback, we hope to see you an our flights again soon. Seems that Lion Air doesnt accept responsibility for any damage they cause or even care . Link to comment Share on other sites More sharing options...
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