That's correct. The agent printed & filled out all the forms, printed the pics of me and the wife, and made copies of everything else. He came to our condo and picked up my passport, passport pics, my bank book, bank certificate & statement. He also updated my bank book that day, so I didn't have to go to the bank. The main reason I used an agent was the convenience, so I wouldn't have to wait in line at IM.
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