Guderian Posted October 11, 2015 Share Posted October 11, 2015 I bought a new Panasonic air con from Home Pro around a month ago. The fan unit's recently developed an annoying high-pitched whistle when it's blowing hard. I assume that Home Pro operate the usual policy of sorting problems out for seven days after purchase but longer than that you have to get the manufacturer to fix it? Please correct me if I'm wrong there. If I do need to get on to Panasonic to get it sorted out does anyone know where they are located in Pattaya? I tried the Panasonic support website but all I get for Thailand is a 403 - Access denied message. Thanks. Link to comment Share on other sites More sharing options...
KittenKong Posted October 11, 2015 Share Posted October 11, 2015 My aircon came from Numchai and they handled the warranty for at least the first year. I believe that even after this time I need to contact them in order to get warranty service, even if they only pass the job on to the manufacturer. I suggest you contact Home Pro first and see what they say. Link to comment Share on other sites More sharing options...
Guderian Posted October 11, 2015 Author Share Posted October 11, 2015 My aircon came from Numchai and they handled the warranty for at least the first year. I believe that even after this time I need to contact them in order to get warranty service, even if they only pass the job on to the manufacturer. I suggest you contact Home Pro first and see what they say. Oh, that's interesting thanks. I've been told by Tesco Lotus, say when I bought a fridge there, that they guarantee it for seven days and then pass the buck to the manufacturer. I'll see what Home Pro has to say tomorrow. Link to comment Share on other sites More sharing options...
craigt3365 Posted October 11, 2015 Share Posted October 11, 2015 Worst case, have Numchai come out and take a look. Their service calls are quite good and very reasonable in terms of costs. Link to comment Share on other sites More sharing options...
Guderian Posted October 12, 2015 Author Share Posted October 12, 2015 Worst case, have Numchai come out and take a look. Their service calls are quite good and very reasonable in terms of costs. It was Home Pro I bought it from, not Numchai. Are they any good? Link to comment Share on other sites More sharing options...
craigt3365 Posted October 12, 2015 Share Posted October 12, 2015 Numchai are about the best. Great service center. I've not had good luck with Home Pro. Ended up calling in Numchai to sort things out. It wasn't that much money either, luckily! Link to comment Share on other sites More sharing options...
Guderian Posted October 12, 2015 Author Share Posted October 12, 2015 Numchai are about the best. Great service center. I've not had good luck with Home Pro. Ended up calling in Numchai to sort things out. It wasn't that much money either, luckily! I had problems even getting Home Pro to show up when they promised to install the new air con, so I suspect that at best their service dept. will be hit or miss. Since I've got a one-year warranty I really don't see why I should pay anything to get it fixed, it's not the money so much as the principle (I know, those are probably famous last words here in Thailand...) Link to comment Share on other sites More sharing options...
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