samtam Posted November 4, 2015 Share Posted November 4, 2015 Since Krungsri launched their new web page for online banking I have experienced failures logging on for one of my (joint) accounts. The sole account is OK, and my joint account holder can log on to our joint account, but I cannot. Have reported this several times, and was in the branch yesterday to report it again. My a/c relationship mgr said she had heard of problems for sole account log-ins, but not joint account. Still unresolved several days after alerting them. Anyone else having similar issues? Link to comment Share on other sites More sharing options...
jacky54 Posted November 4, 2015 Share Posted November 4, 2015 never got mine to work ever, gave up Link to comment Share on other sites More sharing options...
SantiSuk Posted November 4, 2015 Share Posted November 4, 2015 No problems at all with new or old system - but it's a sole, not joint, account. Link to comment Share on other sites More sharing options...
smacko Posted November 5, 2015 Share Posted November 5, 2015 Solo account working fine... Does the mobile app work? Link to comment Share on other sites More sharing options...
bangmai Posted November 5, 2015 Share Posted November 5, 2015 No problems at all with new or old system - but it's a sole, not joint, account. Same for me...using Firefox. Link to comment Share on other sites More sharing options...
i claudius Posted November 5, 2015 Share Posted November 5, 2015 When i went in they said you can only use firefox ,nothing else works . Amazing Thailand ps they were right . Link to comment Share on other sites More sharing options...
Stef Posted November 5, 2015 Share Posted November 5, 2015 I have a joint account. I never had a problem for logging in with the old and new website designs. I can use Chrome or Internet Explorer. The Android app could not be used for joint accounts. Link to comment Share on other sites More sharing options...
samtam Posted November 5, 2015 Author Share Posted November 5, 2015 Solo account working fine... Does the mobile app work? No, same issue on app. The sole accounts opens fine on Google Chrome or IE or Safari. The joint a/c (for me) does not on any of those. Cannot even open krungsrionline.com on Firefox: The connection has timed out The server at www.krungsrionline.com is taking too long to respond. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. Prior to the new design web page there were no problems. In addition the new design web page is more difficult to follow. Ah, regress... Link to comment Share on other sites More sharing options...
Baerboxer Posted November 5, 2015 Share Posted November 5, 2015 Never had a problem with old or the new website log-on. All my accounts are linked there - 3 savings accounts, 2 foreign currency and the credit card. I use Chrome only, without any problem. Link to comment Share on other sites More sharing options...
samtam Posted November 5, 2015 Author Share Posted November 5, 2015 My two sole accounts are accessed by one log-in, the two joint accounts have to be logged in with a different username password. It would be nice if they could link sole and joint, but that seems beyond the capabilities of this bank. Link to comment Share on other sites More sharing options...
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