legend49 Posted November 13, 2015 Share Posted November 13, 2015 Are there any expats using this service currently. Is it working as per the You Tube clip. I paid for the service this week but cannot get an email response or get onto their web site, apparently its down. Has anyone any information please email me <removed as per forum rules - Admin>. Thanks. Link to comment Share on other sites More sharing options...
mikebell Posted November 14, 2015 Share Posted November 14, 2015 My box has gone down too probably because of TOT problems. In attempting to put it right my F-i-L/niece screwed it up further & now it has to be sent back for re-programming. This is the advice I received from my supplier: - 'Our New servers we recently updated to send out a constant signal with no fluctuation, the only problems we have now is if one of our buildings losses power/fiber connection goes down or the Link to the UK goes down. Therefore any loss of signal or streaming to live TV or Video Club problems are 99.9% down to local internet. YOUR own Personal signal. I have had customers say but my internet is working - YES I agree it may appear to be working as you can send and receive emails or use YouTube. To send an email takes less the .5mbps - YouTube due to the size of its servers around the World takes 1mbps. LIVE TV and IPTV takes 3-4mbps of Stable internet. THE IMPORTANCE on the WORD STABLE Things you can try if you experience streaming issues: Initially un-plug the power to your Internet Modem and the Set Top Box. Then re-plug the Power back into Internet Modem first and let it reboot until all the lights are Stable - Then and only then plug in the Set Top Box and let it also reboot. If you still experiencing problems make a Call to your personal Internet Provider and ask them to Reset your Internet Modem and line from Their End. ' Link to comment Share on other sites More sharing options...
Chicog Posted November 15, 2015 Share Posted November 15, 2015 Or run a test from Speedtest.net If you are getting sufficient bandwidth, at least you then know the problem is at their end. Link to comment Share on other sites More sharing options...
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