Of course the car hire company would be the final authority, but maybe contact the Japan Tourist office in Thailand for assistance. https://www.japan.travel/en/contact/
I'm trying to think how you can avoid or mitigate the issue. Maybe find a Japanese travel agency in Bangkok. Book the car AND travel insurance through them and get in writing what you want to do. That way if issues happen in Japan, at least you have some insurance claim or trip interruption claim. You may also be able to buy travel insurance from some company like Alianz.
Let us know how you make out.
In some instances must be done in person...O.K.
Also is your agent also obtaining annual extension....YES...
What address is being used. AFAIK,My Own....
In any event use of agent is optional....Yes I Know that too..
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