ThaiWx Posted August 21, 2016 Share Posted August 21, 2016 Just wondering if anyone else here has a Suntrust (U.S.) bank account and no longer able to do online banking? I do and cannot connect to anything related to Suntrustdotcom. I've tried several pc's, tablet, different location with their Internet and pc with same results so don't believe it's an issue related to my home. Appreciate anyone's experience with this before making the dreaded "please hold for the next available representative" phone call. Link to comment
gk10002000 Posted August 22, 2016 Share Posted August 22, 2016 Obviously try calling or emailing them. At the same time try a VPN. Several free ones out there such as KISS might help, might not. But still better to find out what their policies are Link to comment
ubonjoe Posted August 22, 2016 Share Posted August 22, 2016 I am able to access https://www.suntrust.com/ using a Singapore VPN. Turned it off to use a Thai IP and get a cannot connect message. It seems they are blocking Thai IP's. Link to comment
ThaiWx Posted August 22, 2016 Author Share Posted August 22, 2016 2 minutes ago, ubonjoe said: I am able to access https://www.suntrust.com/ using a Singapore VPN. Turned it off to use a Thai IP and get a cannot connect message. It seems they are blocking Thai IP's. Thanks. That's what it sounds like to me also. I'm not really comfortable using a VPN for personal banking .Passing sensitive data through another server for anyone to read even though they say it's encrypted. Link to comment
Pib Posted August 22, 2016 Share Posted August 22, 2016 Ditto for me...could not connect when using a Thailand IP address....tried a VPN connection via Singapore and reached the site. I expect Suntrust has just blocked Thailand IP addresses. Not uncommon for some sites to block some countries/regions. Link to comment
ThaiWx Posted August 22, 2016 Author Share Posted August 22, 2016 9 minutes ago, Pib said: Ditto for me...could not connect when using a Thailand IP address....tried a VPN connection via Singapore and reached the site. I expect Suntrust has just blocked Thailand IP addresses. Not uncommon for some sites to block some countries/regions. Appreciate the verification. I guess a call is in order when they open for business. Link to comment
BudRight Posted August 28, 2016 Share Posted August 28, 2016 I have a friend who does information security for a medium sized bank in the US. He's specifically mentioned blocking entire countries before. Link to comment
Jingthing Posted September 5, 2016 Share Posted September 5, 2016 Suntrust online banking access from Thailand has now been restored. It's a mystery why it was indeed not working for several days. Link to comment
Pib Posted September 15, 2016 Share Posted September 15, 2016 Been 10 days since I looked at this post and I'm not a Suntrust customer, but when I tried to connect to the site just as my earlier post with a Thailand IP address the site never pulls up. Switch to a Singapore or U.S. VPN connection and it pulls right up. My internet provider is AIS. Link to comment
Jingthing Posted September 15, 2016 Share Posted September 15, 2016 Still working Thailand TOT. Link to comment
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