Personally, I find it very hard to believe that any airline anywhere has a Thai immigration "hot line" to verify anything such as passport acceptance. Given the time zone differences, etc. even more suspicious. The OP's evening check-in in the UK is still the middle of the pre-dawn night, the following morning in Bangkok. I would wager that someone representing the airline, maybe without an airline supervisor to revert to, made up this "immigration says no" story to cover their arse. A lot of check-in staff are from agencies and can represent any one of several airlines in a working day. It would be interesting to know the UK airport where the OP was bounced. I had some go-around with a less knowledgeable check-in chap and his first supervisor at MAN, when headed for Suriname via Amsterdam. Took a more senior type to give the nod.
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