True Vision downloading software?

[Mosha]

Is anyone else seeing this? Message says New software is being downloaded. Do not turn off set top box.

Downloading software... STB waits for signal.

There is a bar underneath with % completed. That is a 0%, and has been for at least 2 hours now.

 

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[sniffdog]

You might better call support.

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[Mosha]

They're blaming the rain. It's sunny here lol.

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[RichCor]

TV Set Top Boxes generally download 4 components:

- Channel decryption provisioning and authentication info

- Electronic Program Guide

- Channel Lineup (frequency spectrum / channel map)

- Device Firmware

 

Device Firmware updates are usually the ones where you cross your fingers and home nothing goes wrong in the process as it's patching or replacing parts of the units operating system and a failure might brick the device.

 

If the progress indicator hasn't moved from 0% after two hours then somethings definitely wrong. The suggestion to call the provider support line is a good one.

 

Sounds like you have a True Visions satellite setup, so yes rain can be an big issue.  Hopefully support either resolved the issue for you, or gave you instructions for resetting the box. Otherwise you'll probably need to take the box to a True outlet and have them replace it.

[Mosha]

TV Set Top Boxes generally download 4 components:

- Channel decryption provisioning and authentication info

- Electronic Program Guide

- Channel Lineup (frequency spectrum / channel map)

- Device Firmware

 

Device Firmware updates are usually the ones where you cross your fingers and home nothing goes wrong in the process as it's patching or replacing parts of the units operating system and a failure might brick the device.
 
If the progress indicator hasn't moved from 0% after two hours then somethings definitely wrong. The suggestion to call the provider support line is a good one.
 
Sounds like you have a True Visions satellite setup, so yes rain can be an big issue.  Hopefully support either resolved the issue for you, or gave you instructions for resetting the box. Otherwise you'll probably need to take the box to a True outlet and have them replace it.

At least it's rented., I got caught out before with a bought one.

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