Barclays called me in July to tell me they would close the account in August.
They told me a string of lies: 1. They had sent me 2 letters. I have not received either; the last one I had from them was well over a year before on another matter. 2. A copy of the letters would be on their app; they were not. 3. The account was being closed because of Brexit and they didn't want to register in each EU country; I pointed out I was not in the EU. 4. They would contact me again in August to explain what to do; they did not.
They sent an email on 12 Sept to say that my latest bank statement was available on the app. I could not log in. When I phoned them they said that they closed the account 0n 8 Sept.
To download the claim form one needs to log into the app. What a useless bunch of idiots.