I never care about the language, also when I have to use Shopee.
If I don't understand, I'll use Google Chrome and can translate it to my own language.
I have a kind of experience like that, after order something at Ali, I got something different because in LOS they change the carrier, I don't get my money back from Ali express.
Of course I had not taken in account that the gold price may vary, however if you had traded it in today you would have gotten it at a much higher price.????