This is a "short story", compared to my driving licence renewal. New address and new passport= 3 day nightmare! And then, even though I've got cataracts (fixed soon I hope?), they did everything to pass me, tapping me on the arm when the 2 sticks were aligned, giving me 2 or 3 guesses to get the colours right. And didn't even put "glasses" on my licence! Lovely people.