Well what a total farce,
I to have had similar problems as you , Sent details through an agent , got a message on my phone paperwork incomplete have sent you an email ( did not come to me ) phoned agent did not go to them ? . I then phoned Ukpo to find out was was wrong , gave them all my details , Name , Address , Email , Phone Number , ok we will pass it to the correct department , Waited about 1 week , get sms saying the same thing , Phone again , give all the details again , ok we will chase it up for you , Then got an email , please provide details of all the above again , paperwork incomplete, ( BUT YOU CAN NOT REPLY TO THE EMAIL ) So I completed another application form with all the details on it , all the paperwork attached , quoted Ref number and sent it to them , along with a letter quoting all the details and Ref No . Then got another email from them with a New ref number and stated no payment received ?. Phoned , confirmed payment had been received on original , and would get it transferred to the New application . Then got another email with New Ref No on Stating No Payment received .
I then found out that there was a complaints email address , so I used this , About 6 complaints later , after inputting my details , then completing my Complaint again with all the details typed again , I finally got a sms message saying Application Processed , and then another sms your local contact will be in touch to collect passport , No contact from then , but 2 weeks later got a phone call from the agent , they have my New Passport , only took 5 months , 1500 bhat in phone calls . 600 bhat in postage to get it .
Why can not people do as Requested in phone calls or in letters , could have been sorted out 2 months earlier, Less hassle for customers and for them , Times this each time for each application and the cost is astronomical.