For what its worth,
My Bangkok Bank debit card was is to expire at the end of this December but as I probably won't be here then i have been thinking of trying to renew it a bit earlier. Not something I have particularly looking forward to doing and I have been putting it off to be honest. Anyway when I went to the ATM today a large message appeared on the screen advising me that the card was due to expire soon and instructing me to go to ANY Bangkok Bank branch to arrange a replacement before close of play on the 31/12 , so spurred into action I went to my local branch in Surin to sort it out today
I was not particularly optimistic I've been a customer of the Bangkok Bank for 25+ years and have had "petty" issues with them several times , mainly due to the fact that my "home" branch is in Khon Kaen, which always causes difficulties, I took a few deep breaths and walked in ( leaving the missus in the car) as then they have to talk to me! ) This time was totally different , very efficient and helpful , and less than 10 minutes and about 10 signatures later I had a new card in my wallet
Buoyed by my success I thought I would try for a new passbook , which has always been difficult, and sometimes impossible in the past, unless I returned to Khon Kaen, but this time what do you know ? No problems at all, new passbook issued immediately , couldn't believe it , I asked if there had been a change of policy , explaining that i was normally sent to my "home" branch for a new passbook she said not as far as she knew, but she was only young and probably hadn't been there more than a few years The last time I tried to renew a passbook was about 10 years ago
So for anybody wondering , yes it is possible to sort these things out at a different branch , at least it was for me today