From what I gather, (in a subsequent break down of the actual Thai conversation), the Thai lady thought my UK State Pension was paid in UK, (which it is), and then I transferred it directly to my Thai bank, which I don't. I transfer it to an account in Hong Kong, in GBP, and then convert that to HKD or THB, and not the full amount, because I have a multicurrency account. The reconciliation process which she thinks is going to be straightforward, is going to be far from that. And with 74 such transactions (which are direct "remittances"), they are subdivided, depending on currency transaction. I have a complete record, extrapolated from the composite bank statements. If I provide the bank statements, they will have to have several trails to follow, in order to reach the source. Sure, they can go through that process, but it will take time and effort on both our parts, which I think they do not appreciate.