I did read it, but it is really one of those probs where a head under the hood wiv two ears wide open investigation.
As the ride has a CVT trans, I can't even make a guess. With an old style auto, the converter is always putting pressure on the engine, when you bung into neutral the engine just free floats, so you can hear anything sloppy in the engine, not the box, whether the same happens with a CVT I don't know..
Saying that, a CVT longevity relies on the very special fluid, if it is not changed at the required interval it maybe catastrophic for the box, the old style autos, not so..