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ianguygil

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Posts posted by ianguygil

  1. I typed a long answer to this last night around midnight, then the net failed on me and the dog ate my homework.

    Without getting too far into a specific case.... As stated, the Bank was entirely correct in not crediting funds to an account whose name differs from that in the payment instruction (SWIFT message). This is one of the basic checks in place to ensure there is not a mistake in the account number, which happens suprisingly often.

    There are real (hard) costs involved here in all SWIFT messages, including the one back to your sending back which asked us to make the payment (this does not include the soft costs of the Bank staff time etc.). This is an exception from the Bank's standpoint, and things which do not go "straight through" cost money.

    If you want to send me a PM, I will send you my Bank email address and I can put you in touch with our Global Payments people. They will then explain any charges made by Bangkok Bank. But you need to make contact with us and we will not get any further into this on a public forum like ThaiVisa.

    You can then post what you want. Cheers.

    Ian

  2. Many thanks for your replies.

    What I am anxious to avoid is wasting hard earned cash on commission, bank charges and the like.

    Grace Hotel in Soi 3, Sukhumvit seems well worth a try. Thanks for that Razzler. Failing that I think i will have to buy Euros here in Thailand to take with me, though where I stay in Turkey is more remote and local shops, bars and restaurants favour Turkish Lira over Euros.

    Ima_Farang: Yes they do still have the coin operated luggage trolleys. 1TL coin, which looks a bit like a 10 Baht coin.

    Regards,

    Aphid

    I'd suggest changing from Lira to Euro as the EU is by far your leading trading partner, so you will get a better rate. Then change Euro to THB. As stated it is 2 conversions but given that the Lira and the THB are not widely traded it would almost definitely be the best, most cost effective route.

  3. My sincere thanks to the three posters for your kind words

    While I have no problem with this other person choosing not to deal with me, I want to ensure that others are not discouraged from reaching out. I am in a very fortunate position and hope to be able to make things easier for expat or Thai customers on this forum who may be unused to the system here and\or experiencing frustrations and problems

    Thanks again. As noted, customers even help us in understanding how we can improve our services so this is a win win situation

  4. Thank you Ian. rolleyes.gif

    Happyjune, you are most welcome

    On a separate note (and not referring to happyjun), if any posters ask me to help with a specific case I will need you to provide your name at least so I can help.

    I will provide my Bank email address via PM and I will insist you communicate with me there to ensure your privacy. In the past this has never been an issue with anybody but today somebody objected and I totally respect that person's choice. However, we have about 15 million customers and there is absolutely no way I can really help with your specific issues unless I know who you are. General questions are fine without a name and I try to answer them. But not a specific question dealing with a transfer or an account.

    Ian

    nobody in their right mind would give their bank details to an e-mail address.

    Well, plenty of people on this site have given their name to me and have been helped by the Bank. As I said in my post i respect your decision. But if you want to call these other people somehow foolish I think you are inpolite to them, not me. Giving your name is not giving your Bank details. Even account numbers are not sufficient for authentication.

    Anyway, as I said if anybody wants my help they will need to provide at least a name. You chose not to, and that is fine with me.

  5. Thank you Ian. rolleyes.gif

    Happyjune, you are most welcome

    On a separate note (and not referring to happyjun), if any posters ask me to help with a specific case I will need you to provide your name at least so I can help.

    I will provide my Bank email address via PM and I will insist you communicate with me there to ensure your privacy. In the past this has never been an issue with anybody but today somebody objected and I totally respect that person's choice. However, we have about 15 million customers and there is absolutely no way I can really help with your specific issues unless I know who you are. General questions are fine without a name and I try to answer them. But not a specific question dealing with a transfer or an account.

    Ian

  6. today i went to bangkok bank to up date my account,i had a telex swift transfer which arived on 7june sent in £sterling,i had been checking the rates so i had a good idea what i should recieve,tues8.30am ex.rate49.3700,14.50 ex rate49.37,wed 8.30 49.44 checked weds.rate at the bank [staff did] ex49.44,but when my account had been up dated i recieved a rate of 49.14 i had been ripped off for 2250bht on £10000 allowing for 500bht service charge.i spoke to head office reply sorry sir that was the rate,so this is my reply to bangkok sorry but i am going to move elswhere,and the wife,just renewed our house ins.last week so next year that will be moved.this is not the first time i have queried the rate i had recieved

    Before you move, please PM me and I will see if I can help. Thanks.

  7. Just to avoid confusion, it was meant to be BK bank fee on the end. My silly typo, was not referring to green team bank in that post.

    When using Westpac, I always seem to be missing about 1.3% from the BK Bank TT Buying Rate after factoring in the Aust fixed fee and the 500b K Bank fee.

    Thank you ianguygil for the above post and information rolleyes.gif

    EDIT: Oops, after looking at the BK Bank site that is now up, I think I screwed up, ANZ has a relationship with the green team K bank, I can find no reference to ANZ on the Bangkok Bank site when using the search function. I think my mistake. Just clearing up so pleople in the future reading this get better information.

    happyjune

    Sorry for the delay. I have been pretty busy.

    ANZ do have a direct relationship with us as the largest bank in Thailand (all the major OZ banks do).

    Apparently the "do not convert" no longer applies. If you make it clear to your sending bank that you want to send the funds directly to Bangkok Bank (SWIFT BKKBTHBK) then it all should be fine. You can even say to them that you do not want to use an intermediary bank. Otherwise what happens is your funds hit the other bank in Thailand which is often not a Thai bank at all - call them Bank B.. Then Bank B convert the funds at their rate and they send them on in THB to us. So you get hit with a less than optimal exchange rate and the charges for a Domestic transfer in THB which can cost a fair bit.

    I hope this explains all. Please PM me if you want more info or if you need help to do another transfer.

    Ian

  8. Please all try now and the services should all be fine, including the Public Website (BangkokBank.com), iBanking, Biz, iCash and all other services.

    Again, we apologise for the interruptions in service. All your data is safe and your privacy is assured. If you feel you are still having a problem, of if you are unsatisfied with the service for any reason, please PM me. Thanks

    Ian

  9. I saw that the Australian bank ANZ is a 'partner' bank for bangkok bank on their website, (on BK Bank website, the one that is down now). So would one expect it to be in my favor to send AUD from a ANZ account?

    When using Westpac, I always seem to be missing about 1.3% from the BK Bank TT Buying Rate after factoring in the Aust fixed fee and the 500b K Bank fee.

    Maye it's the middle man?ph34r.gif

    You can put instructions in your payment to prevent the use of an intermediary bank if an existing correspondent relationship exists between your bank and us. I will post on this in the morning as I do not remember the exact term to use in the SWIFT message. Please remind me if I have not posted this by noon tomorrow. It is late here and I'm still in the office. Thanks

  10. I apologise for not posting on this earlier

    We had a problem with the access to our services which was intermittent throughout the day. As of late evening the system normalized for domestic users (in Thailand). There are still a few problems outstanding with access from international locations which will hopefully be resolved soon.

    At no time was any data compromised or leaked. So those posts earlier which showed concern about the security of your funds were unfounded.

    Again, we sincerely apologise for this interruption to our services and for any impact on our customers.

  11. A kind of shop CMS ? Not for me thank you, but interesting to know.

    It is a lot more than just a CMS (Content Management Server for those non geeks in the forum), and is intended to make it much easier for Thai companies to present their products on the NET and to receive payment without getting ripped off with huge fees. I think MICROSOFT should be congratulated for doing this, as stated previously this is part of their CSR effort. Until now it has been expensive and often risky to have your site hosted in Thailand and to receive payment. The idea here is to kickstart the local market. By pre-integrating with our Payment Gateway it makes it much easier to setup the site and get the funds.

  12. Thai banks can definitely offer a great rate for a larger amount. As I have explained several times before, the rate at FX booths is like the retail price. For a larger amount you can negotiate a wholesale deal. If you want to deal with Bangkok Bank please just PM me, I will send you my BBL email address, and you can contact me. I will then get our Global Payments people to deal with you, Treasury will offer you a rate. I have done this for several TV members before, all were very happy.

  13. I use this method all the time, I transfer money online from my UK account into the London Branch of Bangkok Bank, they forward it to Thailand, there is a 15/20 GBP fee depending on whether you have the money converted to baht in London or Thailand.

    It generally takes 4 days from the moment you instruct UK bank to send to receiving money into Thai account.

    Its 3 days for the UK bank and just 24 hrs for Bangkok Bank.

    There is full information how to do it on the Bangkok Bank website.:jap:

    http://www.bangkokba...0from%20UK.aspx

    Special Offer! Free subscription to SMS Remittance Alert – the person in Thailand who will receive the money can get a free SMS notification once the funds have been deposited into their account. Click here for further details.

    If you plan using soon dont forget this:

    Important outgoing/incoming funds transfer notice – UK bank holidays

    (April & May 2011)

    A number of bank holidays will be held in the United Kingdom throughout April and May 2011:

    - Friday, 22 April 2011: Easter holiday

    - Monday, 25 April 2011: Easter holiday

    - Friday, 29 April 2011: Royal Wedding

    - Monday, 2 May 2011: May bank holiday

    - Monday, 30 May 2011: Spring bank holiday

    Good info :thumbsup:

    Could you also transfer the money to a £ account at Bkk Bank?

    RAZZ

    Yes, can do.

    Please just call the branch. Contact details can be found here.

    http://www.bangkokbank.com/Bangkok%20Bank/About%20Bangkok%20Bank/About%20Us/International%20Branches/Pages/Branch%20in%20UK.aspx

  14. And without responding to the unncessary insults, here is another pertinent chart. Also, given that debt is created by a mismatch between revenue and spending there is at least a partial correlation between revenue and debt

    that no insult was intended should be clear because i used amateurS (plural). and yes, this chart speaks a clear language. unfortunately most of the amateurs will not understand because they have their heads filled with not only irrelevant but misleading figures/numbers such as xxx/, yyy/ and zzz/per capita.

    an even better picture than revenue/debt is presented if revenue/debt service is used.

    One of the biggest problems not mentioned for the USA is the average maturity of US debt. In order to take advantage of almost zero short term interest rates the US has a very short average maturity for their debt (although this has increased a little in the past year which shows some understanding of the problem). Such a short average maturity means they have to issue more debt each year to facilitate the current deficit and the refinancing of existing debt which is rolling over. The UK has an average debt maturity of nearly 3 times that of the USA which gives them some breathing room, even though in general their economy is a mess. Japan also has a lot of short term debt and even higher financing needs as a percentage of GDP, but they are self funding because the actually save. Here is a link to a very current (this month) document from the IMF on the needs for fiscal adjustments in the global economy.

    http://www.imf.org/e.../pdf/fm1101.pdf

  15. Whatever your politics (and this is from a highly partisan site) this is an interesting graph :jap:

    debt/gdp ratio is suitable to BS amateurs. professionals look at the only ratio that counts and that is debt/revenue.

    And without responding to the unncessary insults, here is another pertinent chart. Also, given that debt is created by a mismatch between revenue and spending there is at least a partial correlation between revenue and debt

    post-89038-0-03767200-1303197045_thumb.j

  16. Ian, does BBL have a timeline for enabling the Bualuang Business iBanking on Firefox later this year?

    Thx, Mark

    Yes, it is in plan to add additional browsers to Biz as we did for Consumer. As I have said before the issue is that it adds to the test cycle as we add each browser/OS combination but we are committed to doing that.

    For now please use IE8 or IE9. Security on both is good. Almost all IE security problems that people complain about were with 5.5 or before, but we will drop support for IE6 in a future release so please do not install that. Thanks.

  17. managed to get onto personal banking via mobile this morning, but now buzbanking (via firefox) doesn't seem to want to open.....

    Sorry, I need to update, I typed this in a rush off to a quick 10:30 meeting.

    FIREFOX is fully supported (3.0 and up) on Bualuang iBanking. It is not currently supported on Business iBanking (I misread your comment). So you will need to use IE on the current release. Please call the Contact Center if you are having problems. Thanks

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