ianguygil

Duplicate. Site froze. Sorry

Thank you Ian.

Happyjune, you are most welcome

On a separate note (and not referring to happyjun), if any posters ask me to help with a specific case I will need you to provide your name at least so I can help.

I will provide my Bank email address via PM and I will insist you communicate with me there to ensure your privacy. In the past this has never been an issue with anybody but today somebody objected and I totally respect that person's choice. However, we have about 15 million customers and there is absolutely no way I can really help with your specific issues unless I know who you are. General questions are fine without a name and I try to answer them. But not a specific question dealing with a transfer or an account.

Ian

today i went to bangkok bank to up date my account,i had a telex swift transfer which arived on 7june sent in £sterling,i had been checking the rates so i had a good idea what i should recieve,tues8.30am ex.rate49.3700,14.50 ex rate49.37,wed 8.30 49.44 checked weds.rate at the bank [staff did] ex49.44,but when my account had been up dated i recieved a rate of 49.14 i had been ripped off for 2250bht on £10000 allowing for 500bht service charge.i spoke to head office reply sorry sir that was the rate,so this is my reply to bangkok sorry but i am going to move elswhere,and the wife,just renewed our house ins.last week so next year that will be moved.this is not the first time i have queried the rate i had recieved

Before you move, please PM me and I will see if I can help. Thanks.

Just to avoid confusion, it was meant to be BK bank fee on the end. My silly typo, was not referring to green team bank in that post.

When using Westpac, I always seem to be missing about 1.3% from the BK Bank TT Buying Rate after factoring in the Aust fixed fee and the 500b K Bank fee.

Thank you ianguygil for the above post and information

EDIT: Oops, after looking at the BK Bank site that is now up, I think I screwed up, ANZ has a relationship with the green team K bank, I can find no reference to ANZ on the Bangkok Bank site when using the search function. I think my mistake. Just clearing up so pleople in the future reading this get better information.

happyjune

Sorry for the delay. I have been pretty busy.

ANZ do have a direct relationship with us as the largest bank in Thailand (all the major OZ banks do).

Apparently the "do not convert" no longer applies. If you make it clear to your sending bank that you want to send the funds directly to Bangkok Bank (SWIFT BKKBTHBK) then it all should be fine. You can even say to them that you do not want to use an intermediary bank. Otherwise what happens is your funds hit the other bank in Thailand which is often not a Thai bank at all - call them Bank B.. Then Bank B convert the funds at their rate and they send them on in THB to us. So you get hit with a less than optimal exchange rate and the charges for a Domestic transfer in THB which can cost a fair bit.

I hope this explains all. Please PM me if you want more info or if you need help to do another transfer.

Ian

Please all try now and the services should all be fine, including the Public Website (BangkokBank.com), iBanking, Biz, iCash and all other services.

Again, we apologise for the interruptions in service. All your data is safe and your privacy is assured. If you feel you are still having a problem, of if you are unsatisfied with the service for any reason, please PM me. Thanks

Ian

I saw that the Australian bank ANZ is a 'partner' bank for bangkok bank on their website, (on BK Bank website, the one that is down now). So would one expect it to be in my favor to send AUD from a ANZ account?

When using Westpac, I always seem to be missing about 1.3% from the BK Bank TT Buying Rate after factoring in the Aust fixed fee and the 500b K Bank fee.

Maye it's the middle man?

You can put instructions in your payment to prevent the use of an intermediary bank if an existing correspondent relationship exists between your bank and us. I will post on this in the morning as I do not remember the exact term to use in the SWIFT message. Please remind me if I have not posted this by noon tomorrow. It is late here and I'm still in the office. Thanks

I apologise for not posting on this earlier

We had a problem with the access to our services which was intermittent throughout the day. As of late evening the system normalized for domestic users (in Thailand). There are still a few problems outstanding with access from international locations which will hopefully be resolved soon.

At no time was any data compromised or leaked. So those posts earlier which showed concern about the security of your funds were unfounded.

Again, we sincerely apologise for this interruption to our services and for any impact on our customers.

A kind of shop CMS ? Not for me thank you, but interesting to know.

It is a lot more than just a CMS (Content Management Server for those non geeks in the forum), and is intended to make it much easier for Thai companies to present their products on the NET and to receive payment without getting ripped off with huge fees. I think MICROSOFT should be congratulated for doing this, as stated previously this is part of their CSR effort. Until now it has been expensive and often risky to have your site hosted in Thailand and to receive payment. The idea here is to kickstart the local market. By pre-integrating with our Payment Gateway it makes it much easier to setup the site and get the funds.

Thai banks can definitely offer a great rate for a larger amount. As I have explained several times before, the rate at FX booths is like the retail price. For a larger amount you can negotiate a wholesale deal. If you want to deal with Bangkok Bank please just PM me, I will send you my BBL email address, and you can contact me. I will then get our Global Payments people to deal with you, Treasury will offer you a rate. I have done this for several TV members before, all were very happy.

I have absolutely no information on this Hi-fx company, so this is in no way a criticism of them. But please always remember to consider the credit worthiness of the companies you use to move your hard earned money. Should they fail one day, those with funds "in flight" will be out of luck and, probably, uninsured.

I use this method all the time, I transfer money online from my UK account into the London Branch of Bangkok Bank, they forward it to Thailand, there is a 15/20 GBP fee depending on whether you have the money converted to baht in London or Thailand.

It generally takes 4 days from the moment you instruct UK bank to send to receiving money into Thai account.

Its 3 days for the UK bank and just 24 hrs for Bangkok Bank.

There is full information how to do it on the Bangkok Bank website.:jap:

http://www.bangkokba...0from%20UK.aspx

Special Offer! Free subscription to SMS Remittance Alert – the person in Thailand who will receive the money can get a free SMS notification once the funds have been deposited into their account. Click here for further details.

If you plan using soon dont forget this:

Important outgoing/incoming funds transfer notice – UK bank holidays

(April & May 2011)

A number of bank holidays will be held in the United Kingdom throughout April and May 2011:

- Friday, 22 April 2011: Easter holiday

- Monday, 25 April 2011: Easter holiday

- Friday, 29 April 2011: Royal Wedding

- Monday, 2 May 2011: May bank holiday

- Monday, 30 May 2011: Spring bank holiday

Good info

Could you also transfer the money to a £ account at Bkk Bank?

RAZZ

Yes, can do.

Please just call the branch. Contact details can be found here.

http://www.bangkokbank.com/Bangkok%20Bank/About%20Bangkok%20Bank/About%20Us/International%20Branches/Pages/Branch%20in%20UK.aspx

And without responding to the unncessary insults, here is another pertinent chart. Also, given that debt is created by a mismatch between revenue and spending there is at least a partial correlation between revenue and debt

that no insult was intended should be clear because i used amateurS (plural). and yes, this chart speaks a clear language. unfortunately most of the amateurs will not understand because they have their heads filled with not only irrelevant but misleading figures/numbers such as xxx/, yyy/ and zzz/per capita.

an even better picture than revenue/debt is presented if revenue/debt service is used.

One of the biggest problems not mentioned for the USA is the average maturity of US debt. In order to take advantage of almost zero short term interest rates the US has a very short average maturity for their debt (although this has increased a little in the past year which shows some understanding of the problem). Such a short average maturity means they have to issue more debt each year to facilitate the current deficit and the refinancing of existing debt which is rolling over. The UK has an average debt maturity of nearly 3 times that of the USA which gives them some breathing room, even though in general their economy is a mess. Japan also has a lot of short term debt and even higher financing needs as a percentage of GDP, but they are self funding because the actually save. Here is a link to a very current (this month) document from the IMF on the needs for fiscal adjustments in the global economy.

http://www.imf.org/e.../pdf/fm1101.pdf

This is actually a better chart to compare to the first one I posted. Thanks

Whatever your politics (and this is from a highly partisan site) this is an interesting graph :jap:

debt/gdp ratio is suitable to BS amateurs. professionals look at the only ratio that counts and that is debt/revenue.

And without responding to the unncessary insults, here is another pertinent chart. Also, given that debt is created by a mismatch between revenue and spending there is at least a partial correlation between revenue and debt

Whatever your politics (and this is from a highly partisan site) this is an interesting graph :jap:

Ian, does BBL have a timeline for enabling the Bualuang Business iBanking on Firefox later this year?

Thx, Mark

Yes, it is in plan to add additional browsers to Biz as we did for Consumer. As I have said before the issue is that it adds to the test cycle as we add each browser/OS combination but we are committed to doing that.

For now please use IE8 or IE9. Security on both is good. Almost all IE security problems that people complain about were with 5.5 or before, but we will drop support for IE6 in a future release so please do not install that. Thanks.

managed to get onto personal banking via mobile this morning, but now buzbanking (via firefox) doesn't seem to want to open.....

Sorry, I need to update, I typed this in a rush off to a quick 10:30 meeting.

FIREFOX is fully supported (3.0 and up) on Bualuang iBanking. It is not currently supported on Business iBanking (I misread your comment). So you will need to use IE on the current release. Please call the Contact Center if you are having problems. Thanks

I can confirm that this problem started this morning after 6 am. No problem has been oustanding since the weekend (somebody mentioned 3 days which is not correct for this issue).

It should all be fixed and up as of about 3 pm.

Again, our sincere apologies for any inconvenience to our customers. Staff and vendors have been working to resolve this as fast as humanly possible

Best regards

Ian

Just tried to log onto internet banking, and was told the server was busy. BKK bank is usually prettty good.

Please PM me if you get this "server busy" message as that really should not be happening. Thank you.

As of today just after 1 pm we had 70% of the ATMs affected back in full service. The other 30% are either also back up by now or will be soon.

My understanding is that we are having a very rare problem on one of our back end systems which is affecting transfers to up country accounts on almost all channels. We have the vendors in working on it and it should be fixed soon. We sincerely apologise for the delay and impact on our customers.

Ian

I try for 3 days to transfer an amount to a supplier in a Bkk Bank account. After dozen of try it was impossible and I just send the money with a friend. Now I know why

Thank you Ian. Although the weekend and all, plus the timing of the water splashing holiday. CAT CDMA is down in my area of Chumphon, now this. This has been going on for 3 days now? I would ask when you planned to having this fixed, but that would not be very fair to you. I really hope this will be over soon. Or maybe the company has another bank account, but I'll still have to make the trip in town to manually deposit.

What is odd is that not only is internet banking not working, but the phone lady said that ATM/branch was equaliy affected. I have not actually tested this at an ATM/CDM, as I was planning to deposit some funds into someone's bangkok bank account (opened in bangkok).

Can someone confirm that they can withdraw funds from their own bangkok bank account from ATM okay? Also mention the province that the account was opened in.

My understanding is that this started just after 6 am today. Please let me confirm that. Thanks,

My understanding is that we are having a very rare problem on one of our back end systems which is affecting transfers to up country accounts on almost all channels. We have the vendors in working on it and it should be fixed soon. We sincerely apologise for the delay and impact on our customers.

Ian

A few years ago I was boarding a plane from Washington Dulles to Milano Malpensa on a business trip. Wakling up the skybridge a voice from the back yelled " Mr xxxx. US Marshalls" and they stopped the guy next to me and asked him how much currency he was carrying. They walked him back off the walkway back into the airport.

These rules on the movement of physical currency are hugely important to stop money laundering. Money laundering supports terrorists, drug dealers and people smugglers. This is serious stuff and nobody should try to circumvent it. If you want to bring a large amount of cash out you may do so. But you need to declare it. To say where the money comes from and why you are taking it in cash.

Then, once you have carried it out of one country you need to carry it into another country and you need to answer the same questions.

.

In the "epic" thread on the Thai Bankers Assn. imposing 150 Baht ATM fees on Farangs-- that ran on ThaiVisa for many months, there was occasionally some uncertainty between the value of bringing funds from the USA into Thailand via a VISA Debit Card as opposed to doing an ACH transfer via the Bangkok Bank branch in New York.

I ran the numbers on the recently reported US$9000 transferred from the USA via Bangkok Bank. It looks like the exchange rate on the transaction was 30 Baht per US dollar -- ATM rates recently have been fluctuating between 30.25 and 30.30 ( today around 30.28 )

If my calculations are correct, the transfer via BB cost around 2250 to 2500 Baht ( or roughly US$75 ) more, over doing the same via an AEON ATM. ( plus the BB Bank processing fees on the U.S. and Thai ends )

Since the ATM route would have required 9 visits at 30,000 Baht per transaction from an AEON ATM ( to save a couple of thousand Baht or $75 ), I guess it all comes down to a matter of the priorities of the individual doing the transfer . . .

.

If you want to get a detailed breakdown of the charges on this transaction, including the actual rate applied, please just PM me and I can get somebody to get back to you. Then you can choose to publish what you want. We can also provide the comparable conversion rate on the ATM for that day. Thank you.

We offer JPY (Yen) accounts at Bangkok Bank and you can access it via iBanking.