A seaside camper resort in Songkhla has shared details of a dispute with a group of Indian tourists, describing it as the worst experience in its five years of operation. The incident, which was outlined in a Facebook post published on June 12, ended with the resort issuing a full refund and asking the guests to leave the property.
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According to the resort, the group requested to check in at 8am without paying an early check-in fee. They had booked three tents designed to accommodate two guests each, covering a total of six people, but the resort alleged that nine people attempted to stay without paying additional occupancy charges.
The resort said the tourists also sought extra services without additional payment, requested exemptions from established policies and refused to comply with rules that had been communicated before arrival. The business further claimed that the group brought a large quantity of alcoholic drinks onto the premises despite being informed that outside alcohol was not permitted.
When staff explained the applicable charges and resort regulations, the resort alleged that the guests responded with rude and aggressive behaviour. Employees were reportedly subjected to verbal abuse, while one female staff member was left in tears after being confronted and criticised.
To prevent the dispute from escalating, management decided to refund the booking in full and asked the group to leave immediately. The resort stated that the matter did not end there, claiming the guests later argued that they had paid substantially more than the actual booking amount.
According to the resort, the accommodation rate was 700 baht per night, yet the group allegedly sought a refund greater than the amount originally paid. Management said it produced booking confirmations and payment records from the reservation platform to verify the transaction before issuing a refund matching the exact amount received.
In its statement, the resort stressed that it has welcomed visitors from many countries and backgrounds during more than five years of operation and said the issue related to behaviour rather than nationality. The business added that no accommodation provider should be expected to tolerate verbal abuse of staff, attempts to exceed occupancy limits without payment, disregard for property rules or inaccurate claims regarding payments.
The resort encouraged hotel, resort and accommodation operators to keep detailed records of bookings, payments and guest communications to help resolve future disputes. It also concluded with a message to guests, urging them to respect staff, respect the property and respect the rules.
Picture courtesy of Phuket Times
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Adapted by ASEAN Now Phuket Times 15 June 2026
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