Phuket International Airport has rejected claims circulating on social media that passengers can pay for faster access through immigration checkpoints. The airport confirmed that no additional fees are charged in exchange for special privileges at immigration control and said it is working with relevant authorities to improve passenger processing during busy periods.
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The clarification was issued on 31 May following online posts from foreign tourists alleging long queues at immigration checkpoints at Phuket Airport and suggesting that faster processing was available for a fee. Airport officials said they were aware of the concerns raised by passengers and the public and were treating all feedback seriously.
According to Phuket Airport, it has been working continuously with the Phuket Airport Immigration Checkpoint to improve efficiency, particularly during peak flight periods. Measures include preparations to introduce an automated passport control system, known as the Auto Channel or ABC system, to reduce waiting times for passengers.
The airport has also increased the presence of proactive support staff and passenger management personnel within the terminal to assist travellers and oversee queue management more closely. In addition, coordination with relevant agencies continues to ensure flight schedules and passenger flows are managed as effectively as possible.
Airport officials stressed that immigration services operate under procedures and standards set by the relevant government agencies. They stated that there is no policy allowing the collection of additional fees in return for preferential treatment during immigration processing.
However, the airport acknowledged that large passenger volumes at certain times may create confusion. It also noted the possibility that individuals outside official channels may have made misleading claims or representations to travellers. Phuket Airport said the matter is currently being investigated thoroughly in cooperation with the relevant authorities.
The airport said it understood the impact that long waiting times and travel disruptions can have on passengers’ experiences. It reiterated its commitment to improving services despite physical space limitations and increasing passenger numbers.
Daily News reported that Phuket Airport said it would continue developing measures to make travel through the airport more convenient, efficient and secure for both Thai and international passengers, while the ongoing fact-finding process examines the allegations raised online.
Pictures courtesy of Daily News
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Adapted by ASEAN Now Dailynews 1 June 2026